07-12-2018 07:56 AM
Hello All,
I am new to cisco courtesy callback when i am using this callback in the CallbackEntry application at validate_01 element I am getting error.com.cisco.callhandoff.failure. can anyone help me to solve this issue
For your reference i am attaching the logs snippet.
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,newcall,
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,ani,19728918656
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,areacode,NA
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,exchange,NA
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,dnis,9492427284
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,uui,NA
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,iidigits,NA
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,_userCourtesyCallbackEnabled=1
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,ani=19728918656
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,qname=billing
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,callid=24B10B5C836F11E88EB1CC167E800900
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,queueapp=BillingQueue
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,_dnis=9492427284
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,_ccbServlet=https://10.19.41.54:8443/cvp/CallbackServlet
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,ewt=900
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,_ani=19728918656
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,_ccbServletReqTimeout=10
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,CVP Subdialog Start_01,enter,
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.637,CVP Subdialog Start_01,exit,done
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.637,Enter Queue_01,enter,
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.637,Enter Queue_01,custom,Callback_Enter_Queue,ELEMENT_ENTRY
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.637,Enter Queue_01,custom,thishost,10.20.41.51
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.747,Enter Queue_01,custom,Callback_Enter_Queue,ELEMENT_EXIT
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.747,Enter Queue_01,data,ewt,0
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.747,Enter Queue_01,exit,done
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.747,ewt in Minutes,enter,
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.747,ewt in Minutes,custom,Result,16.0
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.747,ewt in Minutes,exit,done
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.747,Validate_01,enter,
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.747,Validate_01,custom,Callback_Validate,ELEMENT_ENTRY
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.778,Validate_01,element,error,error.com.cisco.callhandoff.failure
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.778,Validate_01,exit,
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.778,Validate_01,exit,
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.778,,element,error,
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.778,Return to ICM on Error,enter,
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.794,Return to ICM on Error,element,warning,A substitution representing Session data named "CallbackType" referred to non-existent information. An empty string was substituted instead.
10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.794,Return to ICM on Error,exit,
07-16-2018 06:57 AM
Hi Pradeep,
Moving your question under CVP community for more visibility of expert engineers. Please refer this
CVP Courtesy Call Back (CCB) Design/Configuration for related information.
Thanks and Regards,
Geevarghese
09-10-2018 05:11 AM
Hi!
I would check first the ingress gateway configured with Call Survivability on the inbound dial-peer.
regards
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