ā10-30-2018 01:21 AM
I would like to add a hyperlink to the header .Is this possible in 11.6 UCCE Finesse? If yes how can I do that
ā10-30-2018 09:47 AM
Hi,
What area of the agent desktop do you mean by header. If you mean #1 in the image below, you cannot edit that portion of the agent desktop. What you can do is build a gadget that has this hyperlink and add it where #2 is in the image below.
Thanx,
Denise
ā10-30-2018 09:55 AM
Denise,Thank you. I was thinking since the header is loaded first and I should be able to add a new element by referencing the element using getElementById() and append method. I will write as a separate gadget
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