Contact Center

Is there a way to get the number of agents ready/not ready for a contact service queue? We are trying to use the CSQID returned with the AgentState event, but when that CSQID is used in QUERY_QUEUE_STATISTICS_REQ, an error is returned that the CSQID...

I'm writing a client program for UCCX. I need to connect to UCCX and catch some events and serve them. I succesfully connected through Open_Req, then I logged in as agent (Set_Agent_State_Req - with agentId, password, extension with state for loggin...

Hi, I succesfully connected to UCCX in agent mode. I can handle events thrown in different moments of a call, however my task is to recognize a line number. I mean a client is calling to our UCCX using a specific line (as a line I understand a spec...

Hello, I'm new to CUCCX APIs and I would like to organize my findings about APIs. Is further information about CUCCX APIs correct? REST API - also known as a UCCX Configuration API - Cisco UCCXAPI - described in document "CUCCX Developer Guide" - ca...

Hello, We developed a Bridge Mode client application using the UCCX CTI protocol to obtain a call's CSQID. The UCCX CTI protocol appears to be similar to CTI Server protocol (Cisco GED-188).Can we use this application with UCCE and PCCE? If not, whi...

We have UCCX CTI call control adapter. It worked fine for UCCX 8.x & 9.x. We recently tested the adapter with UCCX + Finesse and it worked as expected. Agent are using only finesse not CAD. But at one of our site though, where UCCX + finesse 10.5 is...

Hi There, I am writing an application to connect to UCCX CTI version 9.0.2 in bridge mode and I need to be able to keep my configuration in sync so I am listening to CONFIG events. The initial updates are all fine and when I add a skill to a resourc...

Hello,   I'm developing a CUCCX CTI protocol Bridged mode client app. What is the minimum CUCCX license requirement to run my application?   Page 3 of Cisco Unified Contact Center Express CTI Protocol Developer Guide Release 10.5(1) indicated standar...

I'm using CTI Protocol v14 to UCCX 8.5. It appears that I need to encrypt the agent password that is sent with my set_agent_state_req message. However, I'm not sure what algorithm and key I'm supposed to use to do so. I've tried to send the passwo...

We have the requirement where agent need to save wrap-up during the call from our customized agent desktop. Not during the wrap-up mode. Is this allowed?

Hello, I would like to have some guide in setup outbound campaign but I am not so familiarize in configuration. I use below system UCCX 10.5 Finesse 10.5 Call Manager 10 I take reference to UCCX admin guide , I setup a direct preview dialing outbo...

Hi, Shifting this question from previous post in incorrect forum: (Ability to secure/encrypt messages sent using UCCX CTI Protocol) I have a 3rd-party Java application which communicates to UCCX 8.5 via the CTI Protocol. This has been previously d...

I am trying to get the call recording to work using the UCCX CTI Protocol 10.x. I implemented the request and send it off when I get the MT_CALL_ESTABLISHED_EVENT. Here is the message I send. 8/05/2014 04:04:18:8131: [Trace] CiscoUCCXCTI.StartCallR...

I am developing supervisor application using UCCXCTI. I have implemented barge-in and it works fine. Now I am implementing SUPERVISOR_INTERCEPT. For supervisor intercept I am calling the same method with same parameters, with just one change. Value ...

We have at our customer end CUCME v8.6 and UCCX 8.5 Standard License. None of the call control functionality like Hold, Answer, End are working. We are getting following error: EventType:CONTROL_FAILURE_CONF FailureCode:0 CRSErrorCode:0 Text:Hold...