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Hello,   I'm developing a CUCCX CTI protocol Bridged mode client app. What is the minimum CUCCX license requirement to run my application?   Page 3 of Cisco Unified Contact Center Express CTI Protocol Developer Guide Release 10.5(1) indicated standar...

I'm using CTI Protocol v14 to UCCX 8.5. It appears that I need to encrypt the agent password that is sent with my set_agent_state_req message. However, I'm not sure what algorithm and key I'm supposed to use to do so. I've tried to send the passwo...

We have the requirement where agent need to save wrap-up during the call from our customized agent desktop. Not during the wrap-up mode. Is this allowed?

Hello, I would like to have some guide in setup outbound campaign but I am not so familiarize in configuration. I use below system UCCX 10.5 Finesse 10.5 Call Manager 10 I take reference to UCCX admin guide , I setup a direct preview dialing outbo...

Hi, Shifting this question from previous post in incorrect forum: (Ability to secure/encrypt messages sent using UCCX CTI Protocol) I have a 3rd-party Java application which communicates to UCCX 8.5 via the CTI Protocol. This has been previously d...

I am trying to get the call recording to work using the UCCX CTI Protocol 10.x. I implemented the request and send it off when I get the MT_CALL_ESTABLISHED_EVENT. Here is the message I send. 8/05/2014 04:04:18:8131: [Trace] CiscoUCCXCTI.StartCallR...

I am developing supervisor application using UCCXCTI. I have implemented barge-in and it works fine. Now I am implementing SUPERVISOR_INTERCEPT. For supervisor intercept I am calling the same method with same parameters, with just one change. Value ...

We have at our customer end CUCME v8.6 and UCCX 8.5 Standard License. None of the call control functionality like Hold, Answer, End are working. We are getting following error: EventType:CONTROL_FAILURE_CONF FailureCode:0 CRSErrorCode:0 Text:Hold...

Hi, I am trying integrated uccx with my application. I am able to add contacts to Compaign Contacts using the REST API Call. these contacts are delivered to the uccx outbound dialer as Regular contacts. Is there any way to use personal callback...

Hi I need to control the calls received on a CRM when the caller abandone the call, because the agent must call him later (is an emergencies system). With Finesse api I can do it when I have Agents logged on the queue because finesse send me an eve...

Hello Everybody Can you explain the license type of the license that needs to bought from Cisco for custom made UCCX applications (CUCCX system licensed for ICD)? Regards Marek Hello Everybody Can you explain

Hello everybody, I want to know if the custom made Uccx Agent Desktop application will work with Cisco Supervisor Desktop. Is this solution supported or Must we also develop replacement for CSD ? Many thanks for answers Marek

Hi Everyone, I have recently moved from Cisco TSP development to using UCCX-CTI because it provided more information about both Agents and Queues. But i have recently hit a snag where i cannot get any Call Event information on a Route Point? It is a...

Hi all, I am working on UCCX 8.5 outbound option. I understand that to accept outbound call I need to send SET_CALL_DATA_REQ to UCCX with BAResponse = Accept. Can someone explain me how to set BAResponse = Accept. I mean which variable in the reques...

Can someone confirm that if you leave the grammar field blank on the Filter tab of the Explicit Confirmation step, that it should accept Yes or No spoken answers, assuming the trigger is on ASR ports? Thanks