Please check on bug ID CSCsh02642, still an open bug with Cisco.
CAD logins and state changes severely lagged
Symptom:
CAD software would "hang" for an extended period whenever a state change was
requested or any other interaction took place with the server like delivering a call and
popping to the front.
Conditions:
CRS 4.0(4)SR1
CCM 4.2(1)SR1
DC Directory
2000.4.2 SR7
JATPI 2.2(1.15)
NIC cards and their respective LAN switch ports are hardcoded to 100/full
The actions are eventually successful but take place 30-60 seconds
after requested, for instance, the CAD software may pop to the front with the call data
30-60 seconds after the agent has answered the phone. When this happens, we see a number
of errors from the Call/Chat service in the Application Event Log in a form like this:
"FCCS260 Caught Exception sending message to application
, logout application. "
Workaround:
Variants on this message are logged in the Event Log and in \program
files\cisco\Desktop\log\FCCServer000X.log. We seem to be able to restore normal service by
restarting just the Call/Chat service.
Status
Open
(More)
Severity
3 - moderate
Product
Cisco Unified Contact Center Express
Technology
1st Found-In
4.0(4)
4.0(4)SR1
Fixed-In
4.0(5)SR1
Component(s)
cad
Regression
Y
