i've a question related to cisco cim 4.3. is there a way how to call an external application after an email is sent out by the agent? customer has a standardized http link with parametres and it supposes such a link to be called every time agent answers an email (called application is some sort of web tracking form and agent is forced to fill in info related to customer mail).
There is no general guidelines as this requires knowledge of EIM/WIM which lies in AS. It would require writing additional classes which listen to a response and either posts to the external app or invokes a custom web service call. This is not something the end user can customize.