Good day,
Just wonder if you could help me out with a bit of feasibility study. (ECE /UCCE Version 12.6 Enterprise Edition)
Is it possible the following scenario that involves both Cisco Chat and OpenAI Chatbot?
- user logs in Chatbot and has a conversation
- at some point user chooses to be transferred to Cisco Live Chat (the Cisco ECE authentication process has happened already); when transferred, we want to carry a "Chatbot conversation summary" right on Cisco agent screen. Is this possible? If so, how?
- Is there any character limitations in SAML token for passing the authentication info (required by SAML) and the "conversation summary" within the same call: egainChat.SetCustomerParameters('SAMLResponse', localStorage.getItem('SAML')); 4K text ?
Any clarification on this topic would help.
