I would like to know how to integrate Service Now with UCCX - with both CAD and Finesse.
I would like to know how to integrate Service Now with UCCX - with both CAD and Finesse.
Hi ,I am trying to build a gadget that shows a modal dialog box when incoming call is not answered by the agent. this Dialog should have two button to change user state again to ready or not_ready state.any help is appreciated.ThanksNavin Saxena
Good day, Just wonder if you could help me out with a bit of feasibility study. (ECE /UCCE Version 12.6 Enterprise Edition) Is it possible the following scenario that involves both Cisco Chat and OpenAI Chatbot? user logs in Chatbot and has a conver...
Hi, I am following the Cisco Finesse Administration Guide, Release 12.0(1) * and the CLI commands it shows to configure the CSP are not available in my Finesse. Did I miss anything to enable? Is it a known issue? Can somebody give me a hint how can I...
Hello,We have UCCX 11.6 with Finesse desktop for call center. we also have separate ticketing system (OTRS) cloud hosted. Recently management want to integrate with ticketing system so that from IVR customer can select to open a new ticket or they ca...
Hi all im try to integrate cisco finesse 10.1 with Sage CRM. Any sugestion or manual to made that?
Hi,1. I want to make sure that it is possible to screen pop SAP CRM form with variables from finesse and present the queried data accirding to the variables.2. Is it possible to do so using iframe?3. Will the poped up SAP CRM work in its native way ,...
Hello Guys, We are using Finesse about UCCX 11.6. In this moment nedd to do integration Finesse with BMC Remedy and to see the caller ID information. Is possible to do this? Any have idea about this? Thanks, Regards, Wilson Santana
Has anyone that uses vanity URL's to access Finesse via a load balance (F5) with a Health Monitor found that what was working with Finesse 12.0 is not working with Finesse 12.6? Our Health Monitor is built on the /api/SystemInfo search with a return...
Doing due diligence for a customer request. Customer is on UCCX 12.5 SU2 and CUCM 12.5 SU7a. The script is utilizing Call Consult Transfer to send a call to a non-agent phone or hunt pilot. As we all already know, the consult transfer presents the...
Please, could you explain how I can make failover schem with two MS SQL server. I have application on Cisco Call Studio wich make select from DB via Element Database. I want make failover schem, If one server unrechable, application make select from ...
Hello, We are trying to integrate UniMRCP 1.7.0 ASR and TTS engines with PCCE 12.6 (VVB version 12.6.1.10000-24). Note: Integration works with Standalone CVP and VVB (ver 12.5) in Lab. While the TTS engine is successfully integrated, ASR is not succe...
HiI have UCCx 11.6 premium versionIn UCCx script we want to load prompts from external media server in order to play it into the call flow menus.UCCx and media server, both are on the same LAN. We already have an URL were to download those prompts th...
I have a VXML file hosted as a plain file on IIS. The file contains the VXML that I want UCCX to fetch and then send to the VVB for interpretation. Which step element in CCX Editor do I use to send VXML to the VVB? Is this even possible?Maybe it's mu...
Hello All,I am trying to update the SIP Headers P-Asserted-Identity value. i have configured that in Ops Console, i can read its corresponding value in ICM, but unable to update it in ICM, if there is any syntax please let me know.Thanks,Srinivas
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