Hey there, I'm working with the Finesse desktop API to build a web app that connects with Finesse. When it comes to handling consultation calls, I really need to get my hands on some key information from the original call, like the call ID and ANI/DN...
Forum Posts
I'm trying to get PCCE 12.6(1) running in my lab. I've been stuck for 4 days with Inventory file errors trying to configure in Simplex lab mode. I found one post regarding Certificate exchanges however all the Pre, Post and installation documentation...
Hi Team,When we tried to automate generating OAuth2 access token and refresh token using power automate tool. we could get 200 response, but tokens are not generating successfully as like postman. Output we got in power automate tool,Please confirm t...
We want to build a script with our UCCX where while a caller is on the queue, he hears his position on the queue. We want a scenario where the MOH files play randomly after the caller hears his/her number on the queue instead of sequentially. Our MO...
Hi everybody, There is not decline option in Cisco Finesse Dialog API Documentation(Take Action on Participant section : https://developer.cisco.com/docs/finesse/#!dialog%e2%80%94take-action-on-participant/dialogtake-action-on-participant). How can I...
Hello, Raising this conversation since we're facing an issue. In the current v12.6 Finesse environment, in the containerServices showDialog(), we're not able to get selected value from a dropdown list which we are dynamically adding to the text messa...
We have VVB 12.6 and CVP 11.6, we have an Audio element in start of call and then we waiting in decision element 12 seconds the we have a digit entry. VVB not play the announce until digits elements. We tried this combination(play audio and wait 12 s...
Looking to obtain session count data via API execution to determine the current actives sessions prior to routing a call into UCCE/CVP.
I want to get all supervisors in one team, do we have any API to get the supervisor list against Agent ID or Agent Team ID? If anyone knows that please help me with that issue. Regard, Hassnain
the scenario is in the call center, when the agent requests the customer to input a password by pressing the button, the CAD agent initiates a conference to CVP process for the customer to input dtmf . After the customer enters the password, CVP ...
Hi ,I am trying to build a gadget that shows a modal dialog box when incoming call is not answered by the agent. this Dialog should have two button to change user state again to ready or not_ready state.any help is appreciated.ThanksNavin Saxena
Good day, Just wonder if you could help me out with a bit of feasibility study. (ECE /UCCE Version 12.6 Enterprise Edition) Is it possible the following scenario that involves both Cisco Chat and OpenAI Chatbot? user logs in Chatbot and has a conver...
Hi, I am following the Cisco Finesse Administration Guide, Release 12.0(1) * and the CLI commands it shows to configure the CSP are not available in my Finesse. Did I miss anything to enable? Is it a known issue? Can somebody give me a hint how can I...
Has anyone that uses vanity URL's to access Finesse via a load balance (F5) with a Health Monitor found that what was working with Finesse 12.0 is not working with Finesse 12.6? Our Health Monitor is built on the /api/SystemInfo search with a return...
Doing due diligence for a customer request. Customer is on UCCX 12.5 SU2 and CUCM 12.5 SU7a. The script is utilizing Call Consult Transfer to send a call to a non-agent phone or hunt pilot. As we all already know, the consult transfer presents the...
