Good day,Question: Does ECE 12.6 allow multiple chat MRD? or it supports only 1 MRD for each channels like chat, email, outbound, voice etc.The design guide says For chat, create only one chat media routing domain. If then how to set different co...
Good day,Recently our platform migrated to Cisco UCCE 12.6 , after observed the the call Answered and Call Handled in the call type all historical reports is not matching. Checked the guide but not changes in table /columns /data structure. The call ...
Hi, Recently upgraded the UCCE 11.x to 12.6 and Finesse supports only HTTPS; Converted the gadget to HTTPS uploaded the certificates in Finesse and Tomcat server (external gadget application) however its returned error; Cisco guides does not have d...
Hi, How to enter /input Alphanumeric as DTMF in IVR; does CVP/Call studio has any mechanism /inbuilt element or logic to recognize Alphabets?We got a new requirement that loan number will have first character as alphabets;for A123456;B123456 etc. F...
Good day, Is there a way to tell whether an agent was logged into Side A vs. Side B in UCCE 11.x? Does the PIM represent the side? I'd like to see how much time we had active time on side B; Any historical reports / SQL queries (not debug logs ...
Its UCCE 12.6 and ECE 12.6,its agent level so if set it will change for all the queue /skill groups mapped to that agent.The ask is there anyway to set different concurrency levels for an agent for different queues /SG's assigned, like for sales 3 c...
Error in the Finesse --There were issues rendering this gadget.javax.net.ssl.SSLHandshakeException: the certificate chain is not trusted, Could not validate path. As per document - uploaded the third party gadget certificate in the Finesse Platform. ...
Hi, I have similar issues in loading the external gadget In Finesse.Upgraded the UCCE 11.5 to 12.6 and Finesse supports only HTTPS; Converted the gadget to HTTPS uploaded the certificates in Finesse and Tomcat server (gadget application) however it...
