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About thanvi200115673
05-18-2022
thanvi200115673
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Member since
05-18-2021
14
Posts
25
Helpful
2
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Finesse Gadget 12.6 - conversion from HTTP to HTTPS
Created by
thanvi200115673
in
Contact Center
04-06-2022
04-06-2022
Hi, Recently upgraded the UCCE 11.x to 12.6 and Finesse supports only HTTPS; Converted the gadget to...
Re: finesse Gadget Error
Created by
thanvi200115673
in
Contact Center
04-06-2022
04-06-2022
Hi, I have similar issues in loading the external gadget In Finesse.Upgraded the UCCE 11.5 to 12.6 a...
Alphanumeric Data DTMF Input In IVR- CVP IVR
Created by
thanvi200115673
in
Collaboration, Voice and Video Blogs
01-20-2022
01-20-2022
Hi, How to enter /input Alphanumeric as DTMF in IVR; does CVP/Call studio has any mechanism /inbuilt...
Re: UCCE Agent login reports
Created by
thanvi200115673
in
Contact Center
09-21-2021
09-21-2021
Noted, our environment will be upgraded to 12.6 soon, so no issue , thanks again.
Re: UCCE Agent login reports
Created by
thanvi200115673
in
Contact Center
09-16-2021
09-16-2021
Thanks Gerry, much appreciated for detailed explanation....Finesse API docs is useful...
UCCE Agent login reports
Created by
thanvi200115673
in
Contact Center
09-15-2021
09-15-2021
Good day, Is there a way to tell whether an agent was logged into Side A vs. Side B in UCCE 11.x? Do...
Re: ECE chat smiley’s in the customer login page/window.
Created by
thanvi200115673
in
Contact Center
09-07-2021
09-07-2021
PF the answers for all the queries belowNote that with ECE 12.6 Aqua templates are deprecated. So it...
ECE chat smiley’s in the customer login page/window.
Created by
thanvi200115673
in
Contact Center
09-02-2021
09-02-2021
Good day,Couple of questions on ECE chat smiley’s in the customer login page/window.Appreciate respo...
Re: chat agents hold time
Created by
thanvi200115673
in
Contact Center
08-11-2021
08-11-2021
Thanks for your help and follow ups Posting their reply for others!!!! Each time an agent switches f...
Re: chat agents hold time
Created by
thanvi200115673
in
Contact Center
08-10-2021
08-10-2021
I haven't received any response from them ...
Re: chat agents hold time
Created by
thanvi200115673
in
Contact Center
08-06-2021
08-06-2021
Sure, will do that & Thx
Re: chat agents hold time
Created by
thanvi200115673
in
Contact Center
08-06-2021
08-06-2021
Thanks Denis for your advise, previously I asked queries to ECE team ask-ece-dev@external.cisco.com ...
chat agents hold time
Created by
thanvi200115673
in
Contact Center
08-06-2021
08-06-2021
HI, Any idea on how the Hold Time (in secs) is calculated for Ece chat agents? In the TCD Table and ...
Supported REST API for CVP IVR live call details
Created by
thanvi200115673
in
Contact Center
05-18-2021
05-18-2021
HI, Is there any inbuilt or cisco supported Rest API's to extract live CVP IVR calls and agent detai...
Public Statistics
Date Registered
05-18-2021
09:29 AM
Date Last Visited
05-18-2022
04:14 AM
Total Messages Posted
14
Total Helpful Votes Received
25
Helpful Votes From
User
Helpful Count
smeegada1
20
Mark.Jones(Virt
ualTrainer)
5
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