Hello All,
Any ideas if adding special characters such as "~" and "*" to the agent last name could potentially cause issues within the PCCE environment? We have noticed that our WFM team is doing that to agents profiles but do not know if I should be concern. Down below is an example.
![](data:image/png;base64,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)