We have had a recurring issue with just one user where the Finesse window will, seemingly at random, display no modules and we find they have been logged out after refreshing the window.
It does not appear they are doing anything specific each time this happens. Finesse is open in IE 11 along with handful of other tabs.
We've found no errors in IE console, run all Windows updates, performed some routine browser maintenance on IE. All with no success.
Anyone have any insight into what may be causing this?
Hi ,
Follow the below IE settings
Browser Settings for Internet Explorer
If Internet Explorer is used to access the Finesse desktop, certain settings must be configured in the browser to ensure all features of Finesse work properly.
Disable pop-up blockers.
Configure the following privacy and advanced settings:
From the browser menu, select .
Click the Privacy tab.
Click Sites.
In the Address of website box, enter the domain name for the Side A Finesse server.
Click Allow.
In the Address of website box, enter the domain name for the Side B Finesse server.
Click Allow.
Click OK.
 Note | Finesse requires FQDNs in the certificate as well as in the browser address bar. The certificate will not be accepted if there is a mismatch between the two. |
You must enable the following security settings to allow users to sign in:
Run ActiveX controls and plug-ins
Script ActiveX controls marked as safe for scripting
Active scripting
To enable these settings:
From the Internet Explorer browser menu, select .
Click the Security tab.
Click Custom level.
- Under ActiveX controls and plug-ins, select Enable for Run ActiveX controls and plug-ins and Script ActiveX controls marked safe for scripting.
Under Scripting, select Enable for Active Scripting.
Ram.S
