We are looking for where to find the default system prompts in our UCCX 11.6 system and not sure how to access them for use in a script about number in queue.Any ideas how/where to find them?
Our UCCX servers have started filling up our webservices logs with "CCBU_Smack Listener Processor" messages. This started around the same time the certificates expired on our UCCX Servers. This may be a coincidence but it does seem strange that thi...
Hi Every Exporter,
We have a customer is using UCCX 11.6 to connect MSSQL Server 2014 for Enterprise DB. In the UCCX 11.6 "Compatibility Matrix", MSSQL Server 2014 is in list. But in document "Cisco Unified CCX Administration Guide", only list up ...
Hello, On weekends we have our helpdesk team with only 1 person on duty. During the week we have multiple people on the call cue. We ran into an issue a few weeks ago where that one agent was on a call, another call came into the cue and was waiting ...
If I get a license for the UCCX 11.0 Non-Production System and a 1-year Cisco SMARTnet tech support, will I be able to upgrade to the v. 12.0 UCCX NPS?
Hi all,
After some urgent help if possible please, i know there are other discussions with similar queries but the responses are quite limited.
Our Abort/Rejected report has started going crazy, i have the following being reported multiple times a da...
Basic issue is : Call Subflow step I am getting : Exception=java.lang.ArrayIndexOutofBounds I have a script that currently works sending callers to 2 or 3 Call Subflow (Script [ script name] ) steps.Each time it comes back to the Main Script , exc...
Is there a way to gather statistics for When and by User, who is using the Silent Monitoring function in UCCX??We need to help develop policies for when and under what circumstances this feature can and will be used by supervisors.Thanks./gb
All, I am migrating from another ACD software to UCCX and came across an issue. It appears that one Agent can only be assigned to 25 skills. In our current environment I have a Contact Center that answers calls 14 different menus. All menus have 2 sk...
Hello, In this document : Outbound Option Guide for Cisco Unified Contact Center Enterprise, Release 11.0I can see that in the Direct preview mode, agents can reclassify the callresult : BAResponse for Direct Preview callsFor Direct Preview calls, an...
Hi guys,Our client has a request to have possibility to cancel queued callback call if customer has allready talked to the agent. Is it possible somehow?Thanks in advance.Nikola
Hi Friends,
Need a suggestion ...
I have the following error in my Finesse application (11.6.1)
Cannot Perform Operation Error Code CTI - 13
This situation happen when a customer calls to an agents and customer did not hang up the call and agent tran...
Hello I need help figuring out a way to add a queue while a person is in the queue already.So basically if a person is in the queue for more than a minute i want to include supervisor queue to be considered. i`m using"Queue to Enterprise Skill Group"...
I am familiar with grammars, but on the Aspect/CXP platform. This is my first time on UCCX 10.6 enhanced. I need a grammar to take either 9 digits in and put them right back out OR if the person presses # and then 7 digits, I need to substitute the l...
