Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Dear All, How to capture cisco VVB server login and logout events. We need to capture who is login and log out for the day. If yes please let me know the procedure.
Hello Everyone,Is there a way to display the CSQ with which the agent is in conversation on the supervisor's page? In order to better manage calls in queques, our supervisors need to see the name of the CSQ from which the call originates. Suppose tha...
I have a question If a call has been sent to the dialler, ready to be dialed, what happens to the call if all agents log off say at 17:00 for the day then log back on again at 8:00 the next day?Does the potential call stay in the dialler list until ...
Hello - We are using uccx 11.6 and recently I had to rebuild the crashed UCCX Subscriber node, our old subscriber had a CA Certificate installed on it. It has the same hostname & domain as before. Can I reuse the same certificate for new built node o...
hi, i would like to add an trigger via UCCX configuration API with postman for testing purposes. Application and CallControlGroup are valid entries. The trigger can configured manually (is deleted after tested :-))This is the URL: https://<server>/ad...
Hey experts, i've been trying to setup voicemail in UCCX but am unable to accomplish this, So i have created UCCX script what i want is if there's no agent available, then customers should ask to choose weather to drop or to go Voicemail but am newbi...
With jTDS stuck using JDBC 3.0, we are needing a feature which was introduced in JDBC 4.0, called MultiSubnetFailover. This provides failover to a AlwaysOn availability group (AG) in MSSQL. It doesn't appear UCCX supports a straight JDBC URL and al...
Hi there, I am seeking for some assistance in grouping calls by handle time. The end result is to have a count of calls by the different handle time buckets for a specified period of time, a result similar to several Cisco reports where you can get c...
Dears, Kindly I faced issue in routing call to CVP, when I call the dialed number and the line opened for 7 seconds and call down. when I route the call directly in ICM script the phone is ringing normally but my issue with "Send to VRU" node. Kindl...
Hi EveryoneI have a group of 10 users who were taking calls using a hunt pilot configuration. The manager didn't like all those lines ringing at once so he asked me to move them to UCCX and Finesse. I did this last November and initially it was worki...
Hello,I have UCCX 11.6 and 2 SQLs in mirroring. Is it possible to connect UCCX to both SQL URLs? If 1st SQL is unreachable, UCCX should connect to the 2nd one.
I am trying to track transfer in Cisco Unified ICM but have a few questions. CASE 1DataAn agent receives a call and resolves the case:DateCallIDAgentNameDepartmentTransfer2020-01-01123PQSmithBilling0 So the Transfer column here is a tag that I have c...
The Finesse desktop agent is randomly losing connection with the UCCX cluster (pub and sub). On restarting the server or just the Finesse Tomcat service, everything is back to normal. But again randomly at a given time, it would lose connectivity. Th...
