Cisco Finesse 12.6.1 - utils finesse layout updateCuicGadgetUrl 12.6.1+: Received Unauthorized error

[ducman1000]

Hello,

I just finished upgrading PCCE (CCE, Finesse, VVB, CUIC)12.5.1 to 12.6.1 MR.  I went to test agent login and validate the standard gadgets.  I got an error stating I need to run "utils finesse layout updateCuicGadgetUrl 12.6.1+" on the Finesse server.

When I ran the command "utils finesse layout updateCuicGadgetUrl 12.6.1+" on the primary Finesse server.  I received the following error.

admin:utils finesse layout updateCuicGadgetUrl 12.6.1+

You are not authorized to perform this operation on Subscriber.

Executed command unsuccessfully
% Total    % Received    % Xferd    Average    Speed    Time    Time    Time    Current
                                                     Dload       Upload   Total     Spent   Left     Speed
100 1501     100 1501 0    0          255k            0 --:--:-- --:--:-- --:--:-- 293k

admin:

Thank you,

[bill.king1]

Out of curiosity, does utils finesse layout updateCuicGadgetUrl 12.5.1 work? Or does it throw the same error? And I know you said you did it on the publisher, but if you do it on the subscriber, I assume the same error?

[david.macias]

I'm with Bill here, it's very likely you're on the wrong server.

david

[ducman1000]

Tried the utils finesse layout updateCuicGadgetUrl 12.5.1 command on the Subscriber and get the same error seen on the Publisher

Attached screen shots of Finesse Pub and Sub

[david.macias]

Your original post was about the 12.6+ command. Do you get the same error if you run that command? Your screen shots are talking are showing the 12.5 command. If you are getting the same error I suspect your only recourse is going to be TAC. You're bleeding edge.

david

[ducman1000]

Yeah, I do receive the same error using the 12.6.1+ command.

David,

You may be right about getting TAC involved.  Thanks

[bill.king1]

Hi @ducman1000 , I'm guessing this is your issue/defect?
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvy78841?emailclick=CNSemail

[ducman1000]

This is the bug.  Although, someone else may have opened a TAC case for the same issue.

Thanks...

[bill.king1]

Did the workaround they list resolve the issue?

[ducman1000]

Apologies for the late response.  There was a new ES01 for Finesse that was suppose to correct this issue, but it did not.  However, I was able to update the file using Postman "PUT" along with the following link (via the bug search tool).   "https://:8445/finesse/api/LayoutConfigs?updateCuicGadgetUrl=true&cuicVersion=12.52"

Just insert the Finesse Publisher url between "//" and :8445

Along with the CLI credentials

[bill.king1]

Thank you for circling back and sharing the workaround/fix with the community.