Is there any way that i can target a specific agent id through a Precision queue node. From the pool of agents that qualify on any step i want an agent to be selected based on an agent ID rather than through MSA , LSA or LAA. Is that possible? Will a...
Hi Cisco Community , If you have possibility to help on my case I have a Collaboration Setup with Call Manager , Contact Center , Finesse and CUIC (Cisco Unified Intelligence Center ) for reporting On Contact Center Express UCCX I have created a IV...
hi we currently have uccx12.0 installed and database engineer want to communicate with uccx database by creating odbc connection. i would like to know whether uccxhrc can be used as username and what is the default password. if we have to change pas...
Hello everyone i have a UCCE 4000 Rogger cluster. Now i install a CCMP. when i use the super administrator( set this account at install ccmp) i can create agent. But when i create a new user, when i create agent i get an error : Error No perip...
Hii install a new UCCE 4000 agent system, the version is 12.6. when i add machine use Unified Contact Center Enterprise Management,I get a error Error:occurred Error while connecting to server. Check for invalid/missing security certificate. when i i...
Client required callback feature. when caller calls and if agents are busy then they are placed in queue. If they watied for 30 seconds voice message will be played to to enter their number or wait for agent free. if they enter their number system wi...
Is it possible to check if a contact has already been queued to a CSQ? I tried using the "Get Reporting Statistic Step" to check the contact's "Position in Queue", but this doesn't work since it returns 1 even with no callers queued to it.I assume I...
hi guys,is there a step in the ccx script that I can use to find out how many active calls in an application? i know how to do that for CSQs but I couldnt find anything for application. basically my main script transfers call to different app using...
In the AQM base server, we currently have 100 AQM license then 84 license in used. In UCCX, Cisco Unified CCX Advanced Quality Manager seats is 76. My question is are we going to have a problem with getting a call recording for some agents as we are ...
Hi as i know during the installation of CVP call/VXML we must select what codec can be used for the example below. so the question is how to if we need to change for example in the installation I used g711alaw and the after installation finish and t...
I have some users request to route the incoming hotline calls redirecting to a pre-defined pool of PSTN / Mobile numbers.Those PSTN/Mobile numbers are supposed to store in an XML files and need to be managed by CCX scripts too.Is it possible that the...
Hi, is there a way to make CCX aware of the shift time for each agent? and that could reflect to the reports? I'm trying to get the following reports: Adherence % = (Agent’s scheduled log in time – total amount of minutes out of schedule adherence ( ...
Hello! I am migrating from CAD -to-Finesse and am in need of some assistance. We are running UCCX v10.6.1.11003-29 with a Primary and Secondary server on Cisco C240 virtual hosts.We have 7 Teams (departments) inside of UCCX with just over 100 UCCX ...
HIMy customer has Cisco Contact Center 12.5 traditional Enhanced licenses, and they need to add 7 new agents, my question is If we order the new agents licenses as Flex Standard Lic "A-FLEX-CC" is it ok to add these licenses to theExisting system or ...
I am facing an issue with UCCE 12.5 on one skill group only, if there are no agents available to get the call , the call dropped, the call doesnt follow the path (queue) to listen to hold music, on the queue to skill group node i can see the call abo...
