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Beginner

Cisco finesse and oracle DB integration

Is it possible to integrate Cisco finesse and oracle DB, and if its OK can the agent read and write to the DB?

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Engager

Re: Cisco finesse and oracle DB integration

The question is rather broad, but yeah you can connect really to anything. How easy depends on what APIs are available. I've not seen any examples publicly available.

 

david

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Contributor

Re: Cisco finesse and oracle DB integration

As David says below - the answer is yes.

 

You don't use the Finesse gadget API to connect to a Oracle Backend.

Your Finesse gadget can be written in any language a hosted on a external Web server. 

E.g. WebSphere / Tomcat / PHP etc.

 

The bit that Finesse sees / interprets is the Finesse JavaScript API - so you can catch / generate Finesse events (Answer, Call, Hold) and retrieve and set call variables.

 

Have a look at the Finesse Sample Gadgets.

 

Gerry