Cisco finesse and oracle DB integration

[Mohamed Abdullah]

Is it possible to integrate Cisco finesse and oracle DB, and if its OK can the agent read and write to the DB?

[david.macias]

The question is rather broad, but yeah you can connect really to anything. How easy depends on what APIs are available. I've not seen any examples publicly available.

david

[Gerry O'Rourke]

As David says below - the answer is yes.

You don't use the Finesse gadget API to connect to a Oracle Backend.

Your Finesse gadget can be written in any language a hosted on a external Web server. 

E.g. WebSphere / Tomcat / PHP etc.

The bit that Finesse sees / interprets is the Finesse JavaScript API - so you can catch / generate Finesse events (Answer, Call, Hold) and retrieve and set call variables.

Have a look at the Finesse Sample Gadgets.

Gerry