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Cisco Finesse Connection from external web app

mclason01
Level 1
Level 1

I am using UCCX 12.5(1) with Finesse as co-resident

 

Is it possible to use the finesse JavaScript API in an external application? 

 

For example, say I was hosting a page using Node JS/Express on machine  that has access to finesse. I import the CDN from Finesse in the head of the HTML. Am I able to connect to the server and access agent data/events etc VIA that CDN?

 

I am not interested in the REST API available. It is too limited on a co-resident deployment. 

 

The JavaScript API has all the data I need, but developing it as a gadget within the finesse container is very time consuming and clunky. If I was able to use React or some other framework to create external dashboards it would be ideal. 

 

Thanks for taking the time to read. 

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