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Hello,
I have an issue where my Agent Based Progressive Outbound Campaign is working, but is not putting the agents in a "TALKING" state when connected. They are shown as "NOT READY" and also it is not putting them in automatic wrap-up. (which I ena...
Hello,
I have an issue where my Agent Based Progressive Outbound Campaign is working, but is not putting the agents in a "TALKING" state when connected. They are shown as "NOT READY" and also it is not putting them in automatic wrap-up. (which I ena...
I created a courtesy callback script, and it works great except for 1 problem. After about 80 seconds in the queue, a reactive debug gives an exception saying "Contact id:52994, Channel id:121 Contact is Terminated/Connected" The setup: A caller call...
I am using UCCX 12.5(1) with Finesse as co-resident Is it possible to use the finesse JavaScript API in an external application? For example, say I was hosting a page using Node JS/Express on machine that has access to finesse. I import the CDN fro...
I have been banging my head against my wall on this the past 4 months with TAC and AT&T pointing the finger at each other. Hoping someone else has experience this and found a solution. Outbound call flow: IP Phone > CUCM 12.5 > Cisco 3925 CUBE > AT&T...
I found the problem. It was in the script that places the call. Even the original triggering contact was terminated, I still needed to prevent the call from going to end before it was picked up by an agent.
