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Hey there,I've been working on developing chat widget using finnese  12.5 Bubble Chat,I have created the chat widget and used that generated script but it don't let me initiate the chat directly before a user manually selects a problem statement,Also...

Dear Experts; One of our customer has UCCX 10.0 and it is a bank.they want in the bank website there should be LIVE Chat option will come so that any customer who wnats to directly chat with agents can click the "Live chat" and fill up a small form a...

Dear members, It's a UCCX Environment Version 11.5 We're trying to make a Rest Call over HTTPS and it's failing with the following error. "javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: java...

We have lost the password for the 3rdpartygadget account and I haven't been able to find any documentation on the impact of resetting it. From what I can tell it's only used to access the file repository via SFTP. Can anyone confirm this or is there ...

i need to redirect call as escalation to specific DN which is team supervisor and  not login to cisco finessethis redirections happen while all agents are not available like "Not ready , RNA , not login to finesse" as attached  

Hi, In order to get a certification for the 'System Engineer' role, I need to access and attend the "UCCE and CVP 11.5 TOI". The relative URL https://community.cisco.com/t5/contact-center-enterprise/unified-contact-center-enterprise-ucce-11-5-toi/m-p...

Dear Sir/Madam, could you tell , how can i backup file voice record on collabrio system ? and which parth should i go ?  Best Regards, 

Hello everyone, I hope you are well.  At Partition level, where Can I find the Alarm Service Delay setting? Thank you.  Kind Regards. 

Is there a way to recuperate the chats in a session?

HiI have created an Agent Predictive campaign and this works.I have a question about the contacts. We have three phone fields (phone1,phone2,phone3)When we start a campaign we fill in normally only phone1.What is the reason to fill in phone2 and phon...

Hi Experts , last week we had deployed on IVR application two xml file has been modifed and updated , it was working fine for 1 hour after that all appliaction are  impacted . there was call drop on the VRU node in ICM , there was no call hit on VXML...

In reading the PCCE documentation, it states “a label has a max length of 10 characters/digits”.  The web admin tool enforces this length limitation as well.   https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_...

Hi Everyone, Need a bit of guidance from anyone here.  Does anyone have any experience on how to use AGS Server Studio to connect to the UCCX IBM Informix DB?  I am trying to load/import my custom reports in my lab uccx which is running v12.5 as a te...