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Cisco Finesse error says agent device is busy when it's not

Sean Grubb
Level 1
Level 1

‎12-03-2019 12:16 PM

I have a single agent in Finesse that has an issue where after waiting longer than 10 minutes to go into a Ready state, the system won't let her because it says Agent Device is Busy. At this point I have gone as far as to completely remove her from Finesse as well as delete her phone from CM and configure a new one and it continues to happen. Is there some kind of timeout feature that I am just unaware of? 

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Omar Deen
Spotlight
Spotlight

‎12-04-2019 04:24 AM

CCX or CCE?
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Sean Grubb
Level 1
Level 1
In response to Omar Deen

‎12-04-2019 05:14 AM

I should have specified earlier, sorry about that. It is UCCX 10.6.1.11001-31

The odd thing is she has been an agent before at a different location within our network and moved to where she is located now and hasn't had trouble up until a couple of weeks ago. Nothing has changed as far as the network is concerned. Thank you for your assistance!

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