Cisco Finesse Error

[ad_k]

Hi!

Need help if I see the message "This Finesse Server is currently out of service. For more information, contact your administrator." The services seem to be running. What to check / where to look? Thank! Failed after renewing certificates and restarting "Cisco Unified CCX Engine"
We tried to restart the services and the server, it didn't help!

Can anyone have any ideas?

[Leonardo Santana]

Hi,

Check this link

This Finesse Server is currently out of service. For more information, contact your administrator.

CSCvt94873

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt94873/?rfs=iqvred

Conditions:
- Recent upgrade from UCCX 10.6 to UCCX 12 or to UCCX 11.6(2)
- Possible ungracefull shutdown on the node prior to the upgrade

Workaround:
Contact Cisco TAC for workaround

You may hitting this bug.

Regards