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Does anyone have experience with the UCCX Script Editor "Name to User" step?  Documentation states it looks up the directory for the user.  Which directory is this, CUCM?  Does it integrate through RMCM user? Thanks in advance.

Hey, i installed ICM 12 on Windows Server 2016 and after installing ICM on that whenever i try to run ICM websetup i get that error  "Authentication error: There is a problem accessing the authentication service. Contact your System Administrator." i...

I just upgraded my UCCX from 10.6 to 11.6.  It looks like Supervisor Desktop is no longer available and now we must use Finesse instead?  For our phones we use the FIPPs phone service so when I tried to access "HTTPS://ipaddress:8445/desktop" I got t...