Cisco Finesse Live Monitoring while Already Recording to Calabrio
Hey gang, need some advice on using Finesse Live monitoring while we are already Recording calls. We are pretty much on the latest greatest versions of the products below.
CUCM - 12.5 UCCX - 12.5 Cisco AQM - 11.5
We utilize the BIB (Built-In-Bridge) feature with a SIP Trunk recording profile on our CUCM to record our calls to Cisco AQM (Calabrio) currently. We have also been asked to troubleshoot Live Monitoring issue with some of our supervisor's using Finesse. The configs look good, but we are not getting any audio to the supervisor's device. I am digging through the routing/networking to make sure we have a good path between the agent/supervisor devices, but it got me thinking about how all this works. Since we are already using the BIB functionality to record calls, would Live Monitoring even work since the Audio stream is already being split and copied to our recording server?
I am asking our call center managers to see if they can utilize AQM's Live Monitoring feature, but I am still curious to see if both live monitoring and recording can work together simultaneously using Finesse.
Thanks for that. I did review that document, but not sure it quite answers my question.
However, we did figure out that the Finesse Live Monitoring does indeed work while the calls are being recorded to QM, so there is that. But I am still curious if the RTP streams are forked twice, 1 to the QM server and 1 to the Supervisor doing the monitoring.
When talking about Dial Plan and Digit Manipulation Cisco Unified Communication Manager, three components play an important roles to perform the transformation of the calling and called parties.The Translation Pattern, Transformation Pattern and Rou...
ICE, STUN, and TURN are used to establish a MEDIA connection between two devices on different networks separated by firewalls and NAT servers. They do not apply to signaling between devices which means that if you cannot establish a signaling connec...
ICE, STUN, and TURN are used to establish a MEDIA connection between two devices on different networks separated by firewalls and NAT servers. They do not apply to signaling between devices which means that if you cannot establish a signaling ...
Learn about the All New Webex Events. Listen: https://smarturl.it/CCRS8E29 Follow us: https://twitter.com/ciscochampion The new Webex Events transforms your company meetings and corporate events with real-time online webinars and webc...
I noticed that this part of Cisco Meeting Server Implementation Certificate Requirement is not enough detailed in many documentations and videos. Understanding this part of Certificate Requirement is mandatory to set up the Cisco Meeting Server and config...