I passed the 500-052 certification on September 25. However when checking in cisco.com/go/certifications/login the exam does not appear, but it appears in the history. I do not know if I will receive the digital or physical certificate. I do not even...
Forum Posts
Anyone worked on Implementing ECE 12.5 with UCCE 12.5?Facing issue when enabling ECE gadgets on Finesse 12.5.Any idea what certificate is needed for Finesse gadgets to work this?I couldn't get any document discussing about certificate exchange betwee...
we are running cucm 10.6 & UCCE 10.5.we are having instances where we are required to remove devices related to a user issue then add them back in and we have found that the roles assigned to pguser are getting removed as well - unknown to the admini...
Resolved! CUCM LDAP Changes Impact on UCCX
Hello Everyone, We are running CUCM 11.5 and UCCX 11.6. Last year we made an adjustment to a LDAP custom filter in CUCM that was configured poorly. After updating the filter and performing a sync we lost all of our agents in UCCX. We were able to qui...
Conference capability on 7941s not working. Any help would be greatly appreciated. Trying ephones 3,4 and 7
Hi, I am using Cisco UCCX 11.5 with Enhanced License and want to upload prompt files to windows share folder.I canno
what are the steps to reset a cisco finesse user login password inside UCCX ?my UCCX is version 12Contact Center, UCCX
I had a script where I was grabbing the user name to use for a database write in the selected resource step in UCCX 11.6. Connect set to No and Resource Selected = agentID. Doing a reactive debug after I pass the Select Resource step I look in the Va...
Doing an upgrade where UCCX is on a physical server and integrated w/ a CUCM 8.5 environment. Currently looking to migrate to a 11.5 environment, but the version of UCCX is one which I don't have the media for so I'm unable to do a backup and then r...
Hey gang, need some advice on using Finesse Live monitoring while we are already Recording calls. We are pretty much on the latest greatest versions of the products below. CUCM - 12.5UCCX - 12.5Cisco AQM - 11.5 We utilize the BIB (Built-In-Bridge) fe...
Hello, I have several agents assigned to 7841 desk phones and when a call is made on the Non-IPCC line of that device, the CUIC report "Agent Detail Summary" presents the data properly. I have transitioned several agents to CIPC recently for COVID re...
Hi there, We have a problem where many calls are placed directly to an extension number from outside, these calls aren't incrementing counters in any of the Interval tables... but they are appearing in Termination_Call_Detail. We would like to someh...
We sync AD to CUCM and recently removed uppercase characters from some usernames in AD and resynced to CCX. After the rename, workflows do not run for agents. After renaming the agents, I did have to place them back in the correct team and reassign s...
Hello, I want to manage the maximum number of calls per application with the "Maximum number of sessions" parameter in the UCCX application and the telephony trigger. I programmed a large group of ports shared by all the applications. I have defined ...
I'm working with a client to try and help them determine how many agents they need in order to meet their Service Level. I've been working with an Erlang calculator to try and come up with a more accurate number, but I've come across a few questions...
