So, we have some email queues setup and supervisors want more visibility into what is going on with it, and I was able to find an Email CSQ Summary Report to add to Queue Data. Is there a report in the Team Data or somewhere else that can display if a user is signed in to take emails or not? They would like to be able to see that and if available change their agent's status in it.
Currently using 12.5.1 (If you know more advanced reporting is in an upgraded version.)
