Hi Team,I am creating the post call survey first time.I created the the Call queue steps screen shot below.once call is connected next step is we need to transfer this call to the survey . How do I achieve this. Can you suggest.Below steps that I us...
Hi thereI was wonder if there is a way to modify in finesse the ¨End call¨ button (The red one), what they want is that instead of ending the call they want to send it to a survey, I´m able to create a new button (gadget) that can sends to call to a ...
I have upgraded CCX to 12.0.1 recently, I try to add CCX new Calender feature in script, however I could not complete it. Can any one share one sample script which shows Calender steps in script.
Hi experts, can someone helps in below issue which i was facing with finesse wrapup reason codes i have added the reason codes from finesse admin in the order which customer required under a team .but when trying to select from finesse its showing i...
Muy buenos Dias, queremos medir vía SNMP cuando la base de datos o el servicio de base de datos (Service Name: Cisco Unified CCX Database) se caiga. Es decir cuando este fuera de linea o estopeada que nos avise mediante el sistema de monitoreo que te...
I have a question on the Courtesy Callback Entry app we have the Calling Line ID which is static 10 digit most of the time, and I would like to change this to dynamic based on what ICM provides.Here is what i have done, Set the Call.PeripheralVariab...
1. End User "fname@company.com" send email to "helpdesk@company.com" for support.2. O365 forwards that email to ServiceNow.3. ServiceNow creates a ticket and send an email to the WebEx Connect forwarding email "ee11111c1f712deab76812389cd3d345@mail-u...
I am looking for a call center solution that supports around 200 agents and includes the following features: Dedicated Mobile Number Assignment: Each agent should be assigned a unique mobile number. When an agent places a call, it sho...
In CCMP DB, do we have any table which tells if agent login is enabled or disabled. The version is 12.6
We are in the process of migrating our contact centers from UCCE to WxCC. Is it possible to remove tabs from the Agent Performance Statistics in the Agent Desktop? We're also had supervisors ask if we can put any of this data on the main agent home ...
We are running UCCX 7 and CUCM 7We have several contact center queues set up for our helpdesk. Today, the supervisor app shows 1 call waiting in 2 different queues, yet there arre agents logged in/ready and any new calls coming in are bein...
Im running into the known issue of the editor properly installing, but when launching it (with or without admin rights), nothing happens at all. The VM has OpenJDK Version 1.8.0_232 - im not sure if thats compatible? I tried to install it both in the...
I'm deploying to a topology that requires using 3rdpartygadget to publish gadgets, and although the addresses for script resources can be relative, the CSS appears to require fully-qualified URLs using __UP_externalServerHost__/3rdpartygadget/files...
Running into a bug where I can't change this IP for an email server. It just reverts back to the old IP address for my SMTP server. Anyone seen this before; a way to so this from CLI? The help page says if the publisher is not running the Cisco Un...
