Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

All I have a users who started seeing  agents across multiple departments for their Summary Report in Finesse after being given access to pull reports from CUIC.  Where do I go to limit their views? Thanks in advance!!!

Is it possible to get report for calls in daily interval, let say I need weekly report clarity to me in this week per day how many total calls received?I can see interval per 30 or 60 minutes 

Toss Leey by Level 1
  • 4 replies
  • 0 Helpful votes

We have 48 agents that answer the phone in 9 different queues.  We would like to add 4 more queues but our admin folks tell us this is not possible.  Is there a limit of how many queues Cisco Finesse can support?

redaunt by Level 1
  • 5 replies
  • 0 Helpful votes

Good night! today i had a problem at the end, he presented a screen that reported the following error below. Cisco FinesseOut of ServiceThis Finesse Server is currently out of service. For more information, contact your administrator. and with that...

Translator by Community Manager
  • 0 replies
  • 0 Helpful votes

Hi,We are trying to login Finesse Desktop Agent and received the Error message as  "Device not accessible. Contact your administrator"The features below are already available :1.CIPC is logged in2.Unified CM Telephony Subsystem is IN SERVICE3. CTI PO...

atsaya2512 by Level 1
  • 7 replies
  • 0 Helpful votes

I tried to install Live Data as standalone server & did the all integration followed by cisco docs, But Live Data server is not able to make TIP connection with Router & PG which is causing failure of Livedata datasource on CUIC. I follow below test ...