Finesse Emails limits

[Bill Brown]

Can someone point me to the documentation on the email queue limits.  I'm being asked and I don't see it in the documentation.  Appears it can only have 10 attachments.  I'd also like to know the max email size it can be. 
Cisco Unified CCX version 12.5.1.11002-481
Thanks in advance for assistance.

[Thomas G. Johannesen · Accepted solution]

You can find it here.

max 10 attachments

Download Customer Attachments

If a customer includes attachments in an email, the attachment file names appear under the subject of the email. Finesse imposes the following limitations on customer email attachments:

• The total number of attachments cannot exceed 10.

  Note	Images within the body of the email are counted as attachments.

• The size of a single attachment cannot exceed 2 MB.

• The total size of all attachments cannot exceed 5 MB.

Add an Attachment to an Email

You can add up to 10 attachments to an email reply to a customer. The following limitations apply:

• The size of a single attachment must not exceed 2 MB.

• The total size of all attachments must not exceed 5 MB.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/features/guide/uccx_b_125features-guide/uccx_b_125features-guide_chapter_011.html#concept_F26B7EB672BB0D627893BBB60D4EFA55

[Bill Brown]

The document you provide kind of doubles the numbers provided in your text, but you still provided them to me.  Thank you for taking the time to do so.