Cisco Finesse v10.6 Workflow Screen Pop

[RichieP]

Hi Everyone,

Happy New Year!!!  I am wondering if anyone has any feedback.  I have created a Finesse WFlow and Action using Browser Pop method and works great.  However, wondering if it is possible to have it use other than the browser pop?  I basically have a contact centre team that has a list of agents that are cross skilled into various CSQ's.  There is one CSQ that is more important the others and i want to be able to alert the agents on that specific important CSQ by some sort of gadget.  Any help is much appreciated!!!  Thank you.

[dekwan]

Hi,

What sort of action are you trying to perform other than a browser pop?

Either way, most likely you will have to build a custom gadget. Here are two examples:
1. Still uses the workflows but handles it in the gadget: https://github.com/CiscoDevNet/finesse-sample-code/tree/master/WorkflowScreenPopSampleGadget

2. Doesn't use the workflow and codes in the logic: https://github.com/CiscoDevNet/finesse-sample-code/tree/master/ScreenPopSampleGadget

Thanx,

Denise

[RichieP]

Thanks Denise for the quick reply. 

Basically anything but a screen pop using the browser.  Some soft of gadget....scrolling maybe.....or anything like that. 

I'll review both your links that you provided.  Thanks.

[dekwan]

Hi,

In that case, you definitely need to make a custom gadget.

Thanx,

Denise