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Does UCCX Rest API for modifying user roles exist?

I've been using the REST api to develop some custom tools on the UCCX platform. I cannot find an API that allows you to assign the "Supervisor" role to an agent. It's not listed in the official documentation. You cannot add someone as a supervisor...

Resolved! Pidgin configuration to connect to Social Miner 11.6 XMPP Bosch service for event monitoring

Good afternoon, my goal is to use XMPP eventing to monitor Task campaign events on Cisco Social Miner.In particular, I'm trying to obtain task status updates via bosh/xmpp from Social Miner, release 11.6.2.As xmpp client I'm using Pidgin but I still ...

Resolved! Not able to add Origin(s) list for CORS

not able to add CORS allowed_origin list to Cisco Finesse 12.0 Sandbox. used the below command in putty:utils finesse cors allowed_origin add https://hq-uccx-abc.inc:8445getting this error:"Operation failed, please enter valid origin(s). eg: https://...

Finesse non gadget sign-in not working

Finesse non-gadget sample working fine with Finesse v11.6 however, the same code doesn't work with Finesse v12.0.1.getting below errors when signed-in (attached console log)Errors are :1) jquery-3.2.1.min.js:4 PUT http://localhost:70/finesse/api/User...

VXML gateway doesn't load the WAV file from Nuance Speech Server (NSS)

Hi,We are trying to get the the URL for recorded user utterance wav file on Nuance Speech Server and download the recorded audio from the NSS to our web app server (Cisco VXML server) by setting recordutterance value to true in Cisco Call Studio IVR ...

UCCX SST Transfer

I am trying to build a gadget or create a workflow on UCCX that once a call is terminated by the agent, the workflow/gadget will trigger a transfer to a supervisor based on a variable that comes into the call. I was wondering if anyone has been able ...

Resolved! Finesse - Direct Preview (UCCE) - Call Variables Layout

Direct Preview Calls on UCCE for Finesse.Requirement - to setup a specific Finesse Call Variable Layout for a specific Campaign.If you setup a specific Call Variable Layout and assign to the ICM Agent Reservation Script, the agent See the specific C...

UCCX System API change application parameter

Hello, I trying to get an application to update one script parameter of another application on the same UCCX.But modifing that one parameter puts all other parameters of that script back to their default value.So I've got a Boolean set to "true" via ...

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