I am using CUIC reporting, Version 11.5(1) Build 11.5.1.10000.86. Can anyone please advise what fields are included in HandledCallsTime . What fields should add up to HandledCallsTime? I am using the Stock report ,Agent Team Historical
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I've been walzing around the community/devnet pages for some time now. I've found the docs called Cisco_Finesse_web_services_developer_guide*.pdf. But that is not detailed enough for me. I need documentation for all the different commands I can send ...
Resolved! Test/mock server
Is it possible to obtain a Finesse test/mock server?I don't need to be able to make actual calls, just have a server with, say, 2-4 extensions, so I can test making calls, receiving events etc.I know Avaya has (had?) something like that, and I've bee...
System version: 10.6.1.11002-15i have downloaded the gadget from below link https://github.com/CiscoDevNet/finesse-sample-code/tree/master/WebexTeamsTeamAnnouncementsSampleGadget followed the instructions and when i send a message using the gad...
Hi all, What is the latest version of Scripting & Dev pdfs for UCCX ? on devNet it is 7.0 while the version of UCCX is 10.6 ?? Best Regards Yossi Salmon
Hi, We are developing a custom desktop and want to know how many Maximum Participant allowed for Cisco Finesse conference call. Is it 4 or 6? How to use actions for conference complete to enable button we are comparing logged agent extension with med...
HelloAfter my discussion on this topic https://community.cisco.com/t5/contact-center/mediasense-session-id-to-dsiplay-as-callvariable-in-finesse/m-p/4065649/highlight/false#M115942 I was told that i was going to have to develop an API that would al...
I am using the UCCX REST API for adding triggers associated with an application to the UCCX Server. We are running version 10.6 Enhanced. I have no problems adding individual trigger, but when i include more than 1 trigger to be added it throws out b...
I'm trying to figure out a blocking problem that arises when using Official Cisco APIs to interact with the CCX (v.10.6). Sometimes I do a series of normal operations w/ the APIs that results in what I assume is an inconsistent state of the Outbound ...
Hello,I currently have a Cisco TAC Case open for this question (SR 684684389) and have been directed to DevNet since this is out of their scope. Please bare with me as I'm a network admin, not a developer. I have a website with Cisco Chat powered thr...
Hi, We have deployed SocialMiner 10.6 but the reply doesn't seem to work. We can receive email without any issue. I do see this in the log: 0000002143: 10.178.242.113: Apr 14 2020 16:26:37.907 -0400: %CCBU_INFRASTRUCTURE-3-REST_API_INTERNAL_SERVER_ER...
I know we can get the Extension of the Agent's phone via Finesse API .But I would like to be able to obtain the #DEVICENAME# of the phone, e.g. SEPAB1234ABBA12 via the API (ideally included in the Javascript API). Many simple Cisco Phone XML App, us...
Hi there, Suppose Agent0002 intitates call to Agent001. At this time Agent002's Participant state is INITIATED & Agent001's Participant state is ALERTING.On both Agents desktop there comes same event. On Agent002's desktop who initiates...
We are getting "Authorization failed. Contact your administrator" when try to login to Finesse desktop. Not sure why. Also in postman we are getting the following error when try to retrieve the systeminfo The server couldn't send a response:Ensure ...
Hello, we have two issues regarding the supervisor functionality hoping someone experienced the same and have a solution for us ;-). Calling "http://finesse1.xyz.com/finesse/api/User/84737/Dialogs" from a dedicated supervisor login returns with "401 ...
