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I am trying to build a gadget or create a workflow on UCCX that once a call is terminated by the agent, the workflow/gadget will trigger a transfer to a supervisor based on a variable that comes into the call. I was wondering if anyone has been able ...

Hello, I trying to get an application to update one script parameter of another application on the same UCCX.But modifing that one parameter puts all other parameters of that script back to their default value.So I've got a Boolean set to "true" via ...

Does anyone know if UCCX v11.6 supports ability for Supervisor to monitor live web chat, and also allow barge-in to a web chat session 

Hi Guys,   Looking to see if there is a way to invoke the Bubble Chat window and pass values to the fields at the same time? Our desired use case is we'll be deploying chat to the 'Logged In' pages of our customer portal so ideally would like to pre-...

Hi All,I am having issue with the Connect Timeout value for the REST call studio element where web service is throwing cnnect timeout well before the timeout value that is set for it..CVP/VXML Application with multiple REST elements connecting to mul...

Hi Everyone, Happy New Year!!!  I am wondering if anyone has any feedback.  I have created a Finesse WFlow and Action using Browser Pop method and works great.  However, wondering if it is possible to have it use other than the browser pop?  I basica...

For all the digit capture, if I put audio in no input audio part, it will have following situation:IVR: to authentication your account, please enter your 4 digit number USER:<no input> IVR: Please enter your 4 digit number USER:<no input> IVR: Please...

 I’m seeing an invalid call ID error in a specific scenario, it can be reproduced. CUCM 12.5.1.11900-146UCCX 12.0.1.10000-24 (ES01-11) Scenario: when a call is transferred internally to the ACD pilot and the ACD call is answered, an “invalid call id”...

UCCX 11.6. I am trying to build a logic where instead of an agent hanging up using Finesse, they push a transfer button and the call automatically gets routed to another extension to a specific supervisor. Essentially, i want to create a blind transf...

Hello, I have two functions inside the java script of the gadget (Update Call Variable) and initiate direct transferupdateCallVariable : function (name, value) {updateCallVariable(name, value);}, initiateDirectTransfer : function (button){} On the XM...

Hi  UCCE 11.5 to the CVP  I get  30,000 per day , number off call like 100 per day that fail .in the CVP  log I see calls that fail I see this error.[INBOUND]: Refer failed with 404 - Not Found. May be a problem with Routing Configuration or Gateway ...

Hi,I implemented client that connects to UCCX server and listens to AGENT_STATE_CHANGE events. Now I want to try to use the same client for communication with UCCE. When I'm sending OPEN_REQ message, the server respond with FAILURE_CONF (status = 23)...