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Cisco Finesse Work Flow not Matching

Jijesh
Beginner
Beginner

Hi All,

 

I have created the  2 call variable  layout in Cisco Finesse Administration. Screen shot below

1.

Jijesh_0-1694096832081.png

2.

Jijesh_1-1694096882168.png

I have created the  2 Workflow with different url. and associated Work flow with  2 Teams Resources.

1

Jijesh_2-1694097691799.png

 

2

Jijesh_4-1694097818270.png

 

Whenever the call comes it is matching 1 flow only. can you suggest .How to achieve this.

 

Do I add anything in script 

 

 

 

 

 

 

 

2 Replies 2

piyush aghera
Spotlight
Spotlight

Hi, the screenshots are only for Actions, not the workflows.  You can use different conditions to activate a particular workflow which can execute an Action.  By the way, what is the significance of call variable layout here ?

If Cisco policy allows it (vs. them considering it advertising), you might be better doing a separate/fresh post in the group vs. a reply to a post, with that as the topic, as more people might see it.

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