Cisco ICM 4.6.2 Send Call To Announcement on Avaya PBX

[BarryMcLellan72678]

Hello,

I am trying to configure a Cisco ICM routing script which will terminate a call directly on an announcement in our Avaya PBX.

I have tried sending the caller to a service which is programmed with the announcement extension. From the callers perspective, this works, however when checking the router log viewer, I see an error about this not being a measurable VDN (something along that line).

It appears that the service is the only way to go, however with this error message, I am assuming there must be another way.

I have 7 IVR routing clients, and two additional PBX's that I would like to send directly to this announcement. The IVR's are not in our UDP so they cannot just dial the extension themselves, and I do not want to have to setup the announcements as a DID.

Hope someone can help!

Barry

[lpezj]

You can try to configure instead of a service, a Label. You can set up one label for each PBX, i.e., for each routing client and depends on the routing client, ICM returns the suitable label.

Hope this helps,

Juan Luis

[BarryMcLellan72678]

Thanks Juan,

Unfortunately if I pass a 5 digit label back to my IVR, it will not be able to dial this and send the call to the PBX to play the announcement.

I need something like a label that can be translation routed. i.e. a Service that does not create an error in the router log viewer :)

Barry