Contact Center

Hello,Please when suddenly i can't call outside via PSTN lines (lines connected to voice Gateway 2660 ) --> what i must check exactly in CCM and Gateway ?and how can i know that there a problem in this sense ? in which file in CCM ?Be informed that i...

any ideas why I can not call an IPIVR script from ICM. All of the script names match

I want to integrate IPCC Express with Outbound Dialer.Anybody please tell me what are possible ways to do so?

I have CRS 3.1(1) and we just upgraded to Nuance Vocalizer 3.0 for TTS. Now the TTS engine keeps does not go into service. The engine is local and is configured and added with TTS port 32323. I can start the NLM and launch vocalizer using the Nuan...

Is it possible to upgrade my CRS server with nuance 3.0 to nuance 4.0? I'm not sure this is possible since beginning with Vocalizer 4.0 and CRS 4.0 the products are purchased seperately and no longer bundled..Thanks

Does anyone know if it is possible to write a script with IPCC Express that can extract data from an html page and put in variables for playback to a caller? If so, can you provide a sample script?

I have an issue wherby the JTAPI subsystem is down and wont come upBox 1. %MIVR-SS_TEL-1-SS_OUT_OF_SERVICE:JTAPI Subsystem is out of service: failure reason =There is also an error that says no CTI Port group in LDAP why is this ?.The jtapi subsystem...

Hi,I'm running ICM 5.0 SR8, on a Webview HDS. The jaguar log files on this machine are filling up very quickly, 5MB in 5 mins. The log files themselves contain data about every time a report is run and how the report is built, no actual errors in the...

HIKinda new on IPCC so forgive me if question is a little basic:We plan to have a 2 CM cluster on each side of the WAN in different states with respective IPCC so:CM_A/IPCC_A--wan--CM_B/IPCC_BIf something like Katrina takes down one of the CM..say A ...

In the Cisco agent Desktop installation guide, it mentions tools to test the Agent's NIC Card to determine whether it supports VLAN tagged packets or not. It mentions downloading several utilities. I have downloaded winpcap and windump from the int...

I have noticed that every call has more than one entry in the Termination_Call_Detail table. Is there a way to single out the final entry of the call. I mean any flag set in the entry that states that this is the final row of the call or any other wa...

Hi, I would like to know what make up the Call Errors in Webview reports(Consolidated daily Calltypes). The document says it can be the calls which are not completed in the selected time range. But we have a contact center which works for 8 hours f...

Hi, I have a script in which a caller gets transfered to an extension if agents=0. I would like to transfer the caller directly to that extension's voicemail instead of it ringing the phone. I can't change Unity settings because the extension stil...

What is the syntax for getting an attribute from a child? I tried this but it comes up null:"/descendant::PhoneSystemConfiguration/child::DIDconfiguration[attribute::value='81611'][attribute::groupname]"where I want to know the value of the attribute...

We use ICM 5.0 in single mode.Sometimes, RouterCallKey & RouterCallKeyDay is set to zero for post-routerd call in Termination_Call_Detail table. Those are happened sometimes.We set CallType for all post-routed call. The count for CallType is encounte...