Cisco ICM Agent Event Details Reason Code are showing as 1,2 ,3,4,5 for Not Ready Event

[hari chandran]

Hi,

We have UCCE 8.0 Set up, for some of the Agents the Not ready event reason codes are showing as 1-6 in Agent Event Details table.

This only to the Not Ready state (i.e.) In event im seeing 3 and Reason Code is any single number between 1-6. 

When i check Reason code settings in Configuration manager these codes are not configured. Can someone tell me what could be the case?

[Chintan Gajjar]

They might defined on your CTIOS registry at below location, check them out.

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\Ctios\<CTIOS instance>\CTIOS1\Server\Agent\ReasonCodes\NotReady