cancel
Showing results forĀ 
Search instead forĀ 
Did you mean:Ā 
cancel
489
Views
0
Helpful
2
Replies

Cisco License Manager[STOPPED]

Translator
Community Manager
Community Manager

My CCM version 6 is not running the Cisco License Manager.

Cisco License Manager[STOPPED] Component is not running

Even restarting the Server 

It gives the wrong licenses usage

Can someone help

Regards

2 Replies 2

b.winter
VIP
VIP

Upgrade to a supported CCM version.

Unbenannt.PNG

ā€ƒ

Translator
Community Manager
Community Manager

Hello @antonio.fragoso 

In fact, as reported CUCM version 6 is very old and not supported for almost 10 years which limits the search scope of the solution.

What I would point out to you is:

Get a screenshot of the error;

Collect CUCM logs via RTMT tool to try to understand in detail why the service is down;

Evaluate if something has been modified in CUCM to change its MAC Address (Component that links the license to Publisher). Download the license, open with Notepad and verify that the HOSTID is the same as the MAC Address of the CUCM.

 

References: 

https://www.techtarget.com/searchitchannel/feature/Cisco-Unified-Communications-Manager-licensing

https://www.networkworld.com/article/2274082/chapter-1--cisco-unified-communications-manager-architecture.html?page=5