How to delete/add agents in CISCO UCCX 11.5

[adarsh singh]

Hi everyone,

So I have received a unique request from one of my client where he states, that he needs the below changes in UCCX 11.5 :

• Delete an agent from 'product' team
• Add a new agent in the 'product' team
• Move an agent from 'product' team to the 'project' team
• Create a new team with at least one agent in it.

We have 4 teams created already in which two of them are 'Project' and 'Product'. Now he wants me to make this changes and then import into the application. Can anyone please guide me how to do the following changes? 

P.S : The Cisco lab is in local environment and connected to CUCM 11.5. Need your assistance on this.

Thanks.

[Jonathan Schulenberg]

See the Team Configuration section of the admin guide. A new Team may also require configuration in Finesse Admin if there is Team-level config vs. global.