Hi all,Appreciate your advice if the following is possible within UCCX reporting v9a) From 9am-12pm, Agent A is assigned with Skill A, Bb) From 1pm-6pm, Agent A is assigned with SKill C, DDoes UCCX db stores these changes (the new skills & time it wa...
Forum Posts
Hi, we are currently using Finesse and Jabber for calls to our organisation's IT Service Centre. When an agent receives a call, they'll see a message saying that they have an incoming call from the Service Centre, but neither the Finesse browser wind...
Intermittently call goes dead air after it hit "Run external script " (where I tried GD and M application)sometimes I hear IVR script and sometimes not and in the CVP logs I don't see error indicating the problem, call completion code is normal
Hello,We have a UCCE environment and need to connect our CVPs to a customer's Oracle DB to pull some information and am wondering if the requirements listed in this link is still current for CVP v12.6 if I'm to use the Database element within Call St...
Hello all,I've created a new script in UCCX which includes day of week and time of day step. I think that the logic is sound but looking for any guidance if it isn't? Also the Agent step has certain conditions based on the status of the agent (e.g., ...
CUIC reporting: report time range is not working when date range is configured to be more than 1 day
Dears, kindly note that I'm working on CUIC version 11.6. i have a problem with the output of the reports. If i choose date range to be 1 day (today or yesterday or specidic date) and choose a time range (example: 8 AM till 10 AM), the report wil...
Resolved! PCCE business hours with lunch break
This seems like it should be simple, but I can't seem to find the answer. Perhaps I am using the wrong search terms. What I want to do is build a schedule with business hours of 8-12 and 13-17, so scheduled lunch break from 1200-1300. Can I do that w...
We have a 200+ agents hosted call center running UCCE. Agents are on Finesse and CIPC. Since the 2 months we are facing several issues with Finesse and CIPC.Either CIPC gets unregistered causing finesse to logout. Or Finesse alone displays an error s...
Hi All,Actually, I have a Customer who uses UCCX 12.5.1 and everything has been configured in UCCX. Before that, The Customer has had A CUC Call handler And a Top-Down Line Group in CUCM. Now The customer wants the same situation in line group for th...
Hi All,Am looking for a support on finalizing the design for below requirement and need to know if there are any one 3rd party vendor who can provide all of the below features: SMS- Incoming and OutgoingChatBot UI with AI/ML capability from Google CC...
we need a simple agent greeting script to build . any help would be greatly appreciated
When using the CCMP API to create a Person then an Agent once the Person has returned a ready state, the Server returns the following error: Request sent at: 2022-11-30 13:14:46 POST /ResourceManagement HTTP/1.1 <soap:Envelope xmlns:res="http://w...
I have a requirementWhen support team get an email from priority customer immediately initiate a call to support team then play " message that we have an email from Priority Customer... ). we have CUCM, Unity Connection and UCCX. any thoughts, how th...
I am trying to understand about PG like how to add a new PG and related configs , however we have SPOG here we dont have the UCCE setup. SO could anyone help me where we do all this in SPOG .
Just recently upgraded from 11.6 to 12.5. (and CUCM 10.5 to 12.5)Just got the following alert today on the Subscriber. Checked the dbreplication and it looks good, all services are running.in RTMT tried to find the log (Trace&Log), but I am a bit...
