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Cisco Prime notify events/alarm to 3rd party monitoring system (Service Now-ITSM)

ariffin_79
Level 1
Level 1

‎10-22-2019 08:10 AM

Hi Guys,

 

I would like seeking assistance on how to configure Cisco Prime to send notification to third party monitoring system. The third party monitoring system is  Ivanti Service Manager. This third party system only intend to receive events or alarm from Cisco Prime for ticketing management. Please share the workaround if any of you ever done it before.

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ariffin_79
Level 1
Level 1

‎10-24-2019 12:13 AM

Please if anyone experience on Cisco Prime integration with ITSM Service Now.
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James Hawkins
Level 8
Level 8
In response to ariffin_79

‎10-24-2019 01:52 AM

Did you mean to post this query in the contact centre forum? - it would probably be better in the network management forum.

https://community.cisco.com/t5/network-management/bd-p/5931-discussions-network-management

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