Contact Center

Wondering if anyone sees this activity too.I have a customer running CCX 7.0(1) SR5. While in the Supervisor Desktop looking at an outbound call of an agent, the super clicks on the Outbound entry under the agent to show the "Agent Contact - Active C...

I have a campaign with two query rules.  One has a penetration rate of 5, while the other has a penetration rate of 1.  Now, I would expect a somewhat linear dialing of 5 dials from the first query rule, 1 dial from the second query rules, 5 dials fr...

HI,I've just trying to licence the port and redundant ports on 2 CVP call servers. The Cisco Product License Registration Page is asking for “System ID of the installed software. The System ID should be of the format "XXXX-XXXX-XXXX-XXXX", with allow...

Dear Support,I am using UCCX 5.0(1) and using the built in Cisco Desktop Administrator ver 5.0 Build 6.4. I don't find the Work Flow Configuration.Please find the attached Screenshot.Regards,Vaijanath

Does anyone know of a way to read the "Line Settings" such as "Display (Internal Caller ID)" or "Display (Internal Caller ID)" or "Device Information" "Description" information.I am currently using a "Get Call Contact Info" script which works for the...

Im trying to make some sense of some of the Call Results when running an agents dialer campaign in Predictive_Only Mode.For instance:1. I have results 13 and 16 both with callstatus = M.The documentation says that 13 = "Dialer stopped dialing custome...

We are running Cisco UCCX 7.0. Running Cisco historical reports version 7. I was wondering if you can provide access to historical reports only for those contact service queues who the person logging in is a part of? I would rather a supervisor in on...

Hello Experts:Greetings! Which MCS  2003 OS patch has the fix for the DB replication issue caused by SQL patch 2282  that is embedded in the OS SR. My customer  doesnt want to install the OS SR which has 2282 patch that may cause DB  replication iss...

Hello,     We've configured LDAP sync on the CUCM side and had to make changes recently (we are not in production yet).  Everything on CUCM works fine but now we can not log in to the CCX web page.  We CAN, however, still log into the shell prompt.  ...

How do you edit a users skills and extension entered already?

Dear Sir,i have remote site gateway 2951  belong to UCCE and also it's CME/SRST ,but i think if data WAN link goes down ,i want to enabe this remote site to work in the minimum.the agents will work in hunt group subscribed in the same machine as CME ...

Hi All,I have a question about the dialer ports for outbound call. A dialer uses how many ports for each outbound call 1 or 2.As the dialer reserves the Available agent first and then make an outbound call to customer through CCM, so i have a questio...