02-11-2013 07:47 AM - edited 03-14-2019 11:14 AM
Dear networkers,
After installing the Cisco Advanced Quality Management product (from DVD) and while configuring the "site configuration setup" and after clicking on next button; we face the following error message :
"Invlaid License : The number of maximum users muste be greater than 0" (message attached)
Can you please advice ?
thanks in advance.
Cdt.
02-11-2013 09:24 AM
Hi haouaswajih,
Please check the below errors,
-------------------
QMLC2003
Text:The maximum number of user licenses must exceed zero for the bundle
Type:Error
Add’l Info:For the specified bundle, the maximum number of users licensed must exceed zero.
Action:This should be configured by the system administrator.
-------------------
QM1015
Text:Maximum number of users on the license bundle type {0} is zero.
Type:Error
Add’l Info:Maximum number of users on the license bundle type is zero.
Action:Contact Cisco Technical Support.
--------------------------
Reference:
Hope this helps.
Anand
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02-11-2013 03:35 PM
Have you uploaded QM seat license in UCCX server?
Wenqian
02-12-2013 01:14 AM
Hi Wenqian,
Nope ! i didn't upload QM seat license in uccx server. I didn't know about it.
Is there qm seat license in UCCX v8.5 ?? As far as I know QM licensing should be done on QM server.
Can you please advice ?
Thanks in advance.
BR.
02-12-2013 03:13 PM
Not sure how to upload QM Seat license in QM server. I remember somewhere mentioned that it you can do archive recording without integrated with UCCX.
If you have purchased QM, try to generate a license against your UCCX Lic MAC. Upload to UCCX and then try to do this QM Site configuration again.
Wenqian
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