Cisco Supervisor Desktop 8.5 not reset at midnight

[Stefaan Breugelmans]

Hello,

we have seen that since recently, Cisco Supervisor Desktop 8.5 is no longer resetting it's statistics at midnight. This means that in the meantime, agents have been logged in for 200+ hours.

I found in a forum that the Rascal server/service needs to be restarted. But can anybody tell me how to do this, and also what the exact function of Rascal is ?

Thanks in advance,

Stefaan

[Rolando Valenzuela · Accepted solution]

Rascal? mmmm not sure about it,

Can you try rebooting Cisco Desktop Recording and Statistics Service & CCX Engine first? (for all the nodes in the cluster)

Go to CCX Serviceability -> Tools -> Control Center - Network Services

NOTE: CCX Engine must be restarted during after hours!

[Stefaan Breugelmans]

Hello Rolando,

restarting the Cisco Desktop Recording and Statistics Service did the trick. Thanks for the suggestion.

Stefaan