Contact Center

Hi,I have sip dialer (cisco outbound option). In Import rule I have field: AccountNumber, FirstName and LastName for preview campaign. I have problem with ukrainian and russian encoding, when agent recive call in CTI Toolkit Outbound Desktop for BABu...

This issue appears to be effecting all of our queues. Anyone know what would be the main cause for1. Total calls today doesnt = Call presented2. Abandoned calls doesnt = difference between calls presented and calls handeledThis is assuming all agents...

Hi All,I need to submit exact count for  UCCX presented, Abandoned & handled calls to my management,But in UCCX historical reporting,I found diffeernt total number for total presented, Abandoned & handled calls for same durration,Kindly suggest which...

We are having a Supervisor desktop where real time monitoring is going on... there was "voice CSQ - Team Summary" where waiting calls are Highlighted..some how we are not able to get those highlighted color... can any oe help in this....I am attachin...

Hi Guys/Gals,Is their a way of keeping the script cycle going after you terminate a call? What I want to do is allow callers to leave their number and when the agent becomes free call them back. I worked out everything else except how to maintain t...

Hello,We have 8.5(1) SU1 cisco unified contact centre express. due to some bug in this particular version i want to upgrade server to 8.5(1) SU4.Please help to provide upgrade patch or link from where we can download it.Thanks,Amit

Hello All , we are using Cisco QM for voice recording in our Contact center  and getting following error .QM2000Message:The Quality Management FTS service on 10.1.61.10 has less than 1,048,576,000 MB of free hard drive space left.Action: Change confi...

Hi ,I have an agent (only one out of 70) having an issue when activates his personal line , it also activates the agent desktop to provide dial tone.  usually this happens when ICD lines goes off hook since CAD and ICD line is tied together. so thats...

Would it be possible to have UCCX call out like a broadcast hunt group?   I have a scenario where one option from an IVR is to call three resources on cell phones. Then when one of the called parties answers have it stop ringing the other two phones.

Dear im looking one solution tm my company we have Oracel Database and CUE , we want only read the infomation bills and intgration with UCCX9 .can you anybody provid me what is the prefect script , best TTS server and solution for this issue .thanks

Hello all. I would like to know if UCCX 8.5 has post call survey available. I have the standard licenses so I cannot connect to an external database to store results. Can I add a post call survey to the end of my script and store the results in the U...