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Hi Im getting following error from PG Server,Can you please explain what does it mean ?Protocol Error.  Length of message received from JTAPI Gateway (805306376) exceeds maximum (65535).Fail: sendMsg: MessageType: 30 GWMSG.Message Total Length (127) ...

UCCX 9.0- My customer wants only ziptone in headset for new call to agent, no ringing on Phone.Can this be done? I can't seem to find a way to do this natively.

Hi,I work for a hospital and we are looking at Cisco UCCX to acheive the followingIVR systems to send voice reminders to patients for filling and taking medications as well as scheduling and going to doctor appointments. At a high level how does UCCX...

 Hi All, I need your ideas to implement the below scenario for one of our customer.Customer has 4 location E.g., North , South , East and West.There is a TFN which is mapped to a script and when the user dials this TFN and selects the option North or...

I have a simple configuration in UCCX 7.0 Premium.  There are 7 agents assigned each with a single CSQ and assigned a single skill, all at competency level 5. I want to prioritize them so some get the bulk of the calls.  I know how to change the CSQ ...

Hello, I'm running UCCX 8.5 and need to implement a post call survey which the agent will manually transfer to.   This will be fairly simple and will capture customer responses 1-5.   The scripting piece will be straight forward enough.   What I'm tr...

Hello, There is one question to community:Where we can setup preferable codec in Cisco SIP dialer?It is needed to change g711ulaw which is default SIP Dialer codec to g711alaw.  Thanks in advance,Regards,Alex 

 Guys I am trying to use the expected wait time feature in UCCX, however the value returned is -1 each time this step is executed. All the other feature such as average wait time etc all works, its just the expected wait time that doesnt. Any ideas p...

Hello, I'm running a callback script on uccx 8.5 and its working great, no issues, I'm trying to get it working on a seperate uccx 8.02 machine and it's erroring out in the unsuccessful branch of the place call statement. I have checked the calling s...

Anyone able to share where the best place to locate UCCX resources? I'm thinking Cisco frowns on having their tech site used for hiring, so I'll say up front I'm not looking to turn this into a hiring pitch. Our recruiters have had tough luck locatin...

Hi All;I am configuring the CUIC version 8.5 and I need to configure the data source connectivity for the UCCE historical database and the UCCE real time database, so I am giving the IP address of the HDS Server (this when I am configuring the connec...

I got the message of mobile lab cancellation more than a week ago. I have not been able to login to the site www.cisco.com/go/certsupport. To update my case. I tried to reset the password, i was only faced with a lot of complications. Its really a ...