Contact Center

We are running UCCX 9.02.  In CSD the Agent Team Summary is not refreshing at midnight for the current day.  Any ideas on why this would be.  I know the CAD Recording & Statistics service is where the information is obtained from, but am at a loss on...

Hi all,Is there any way to setup uccx without ip phones. customer wants just applicaiton on agent's pc , like Cad .  

I am getting this error on two agents, both are setup as resources and assigned correctly.  Both have worked as of yesterday at the end of the business day.   I am not an experienced engineer - I am doing this job by necessity after a sudden departur...

Hi, all,I have problem with new installation Outbound Dialer with Sip Proxy. In Dialer all state in active. On sip proxy I have route table. Number with prefix 9063 route to voice gateway (cisco 5350) with e1, number with prefix 1 route to CallManage...

I have a CCX 9.1 new install.  Everything seems to be working correctly except for the Trigger creation.  I have tried multiple systems and browsers.  When I create the Trigger, it will correctly build the CTI and DN in CCM, but the actual window I c...

Hi All,I have PCCE 9.0.4. It only had internal database. There is no external database for HDS.I configured Precision Queue for incoming call agents. When I produce report using "Precision Queue Interval All Fields (PQIAF)" provided by Cisco Stock Re...

Hi all,I've got a pair of IP IVR's running 7.0.1 SR5. The system has been in production for over 4 years and suddenly I am getting a "Windows Production Activation" message when I hit Ctrl + Alt + Delete at the server console trying to login (please ...

Hi,How can i know the calling time of a contact in UCCX Outbound system?I checked the UCCX database, but i cannot find any field showing the calling time corresponding to a contact.Anybody please help.

Hi all,I've a CUCM 7.1.3 and UCCE 7.5.8 environment. I am looking for an MOH solution where the system would play MOH music with commercial announcement. Does anyone know or recommend a third party vendor where I can purchase the MOH music that also ...