ICM - CUCM connection error

[ELM NMS Team]

Hi

i receive those errors in ICM event 

VOIP2066 Could not initialize the connection to the CallManager database. AXL error: [19: SPLKAXL_RET_GET_LOGIN_FAILED].

SPLKAXL2016 Failed to get CallManager Login from LDAP. Error(27:The entry does not exist.).

VOIP2048 Could not get the MAC address for extension [3570] from the CallManager database.

Kindly if you can help me .

Thanks

Ibrahim

[Dragan Ilic]

Seems like you have some login error with your ICM integration to CM...can you check application username/password for ICM system which you are using?

BR,

Dragan

[david.macias]

This isn't really an ICM error, it's a CAD error.  Check the suggestions in this document: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_6_0/reference/guide/cad_ecd.pdf

david