UCCE version 11.6.1 / CUCM version 11.5.1In our environment, we are still using Cisco IP Communicator for our UCCE agents. Since it is obsolete, we wish to move to Cisco Jabber to handle the calls. But we have noticed that when we add a CSF device fo...
UCCE version 11.6Does anybody know an SQL query where I could get a report of the Team Resources (Phone Books, Not Ready Reason Codes, Sign Out Reason codes, Wrap-up Reasons and Workflows) per team. We have 151 Agent Teams and writing down/taking pri...
In an ICM script, we have an interruptible prompt playing a generic message, which is following by a prompt, linked to a menu. The problem is that if a caller presses (for instance) 1 to interrupt the prompt, ICM assumes that 1 is the CED and will au...
We have recently migrated from CAD to Cisco Finesse. In CAD there was an option to use stealth mode, so the screen would not pop-up all the time when a call comes in.We have noticed that in Cisco Finesse, the screen does not pop-up in Firefox and Chr...
When running the ICM Integrity Check Error for Enterprise, I get the following error message :"Error found while checking: EnterpriseSkill_Group_Member:Peripherals with SubSkills do not permit Skill_Group_Members for a BaseSkillGroup (Priority = 0)."...
Hello Nithin,Thanks for your quick reply. So basically, you create the Jabber device without linking it to the Application User. Once Jabber is installed and tested, you remove CIPC from the Application User and add Jabber to it. And then just never ...
Hello Janine,A colleague of mine suggested to add a CED node after playing the message, where all cases would just continue the script. But I like your suggestion as well. I will try both solutions and see which best suits the requirements.Thanks for...
