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Stefaan Breugelmans
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Level 1
Member since ‎04-01-2014
‎11-03-2024
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Unable to use Dialogs

09-10-2024
When we want to check the Dialogs (http://finesse1.xyz.com/finesse/api/User/1234/Dialogs), we get a popup requesting Username and password, but when we enter the Administrator username/password or Agent username/password, we always get the same resul...

Unable to logout an agent from Cisco Finesse 11.6

08-21-2024
We have 1 agent who were are unable to logout. As per reporting, she is already logged on for 16 days+.The device has been reset and also removed from pguser. As per RTMT no CTI connection is still existing. We did the resetas xxxx and got the answer...

Move from Cisco IP Communicator to Cisco Jabber

01-30-2024
UCCE version 11.6.1 / CUCM version 11.5.1In our environment, we are still using Cisco IP Communicator for our UCCE agents. Since it is obsolete, we wish to move to Cisco Jabber to handle the calls. But we have noticed that when we add a CSF device fo...

SQL Query for Team Resources

09-19-2023
UCCE version 11.6Does anybody know an SQL query where I could get a report of the Team Resources (Phone Books, Not Ready Reason Codes, Sign Out Reason codes, Wrap-up Reasons and Workflows) per team. We have 151 Agent Teams and writing down/taking pri...

Interruptible prompt stops menu prompt from playing

09-06-2022
In an ICM script, we have an interruptible prompt playing a generic message, which is following by a prompt, linked to a menu. The problem is that if a caller presses (for instance) 1 to interrupt the prompt, ICM assumes that 1 is the CED and will au...
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Member Since ‎04-01-2014 01:21 AM
Date Last Visited ‎11-03-2024 06:57 AM
Posts 16