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I am able to create some Scheduled Reports (CUIC 12.6) but for some of them I am getting the error message "cuicui.schedule.edit.151.message"Anybody any idea where it is coming from ? I used the same email addresses in another Scheduled report, so it...
When we want to check the Dialogs (http://finesse1.xyz.com/finesse/api/User/1234/Dialogs), we get a popup requesting Username and password, but when we enter the Administrator username/password or Agent username/password, we always get the same resul...
We have 1 agent who were are unable to logout. As per reporting, she is already logged on for 16 days+.The device has been reset and also removed from pguser. As per RTMT no CTI connection is still existing. We did the resetas xxxx and got the answer...
UCCE version 11.6.1 / CUCM version 11.5.1In our environment, we are still using Cisco IP Communicator for our UCCE agents. Since it is obsolete, we wish to move to Cisco Jabber to handle the calls. But we have noticed that when we add a CSF device fo...
UCCE version 11.6Does anybody know an SQL query where I could get a report of the Team Resources (Phone Books, Not Ready Reason Codes, Sign Out Reason codes, Wrap-up Reasons and Workflows) per team. We have 151 Agent Teams and writing down/taking pri...
Hello Thomas,we have tried with AgentID (Peripherl number) and Login name, but still no luck. We have opened a TAC case in the meantime and are waiting for feedback from them. Kind regards,Stefaan
Hello Nithin,Thanks for your quick reply. So basically, you create the Jabber device without linking it to the Application User. Once Jabber is installed and tested, you remove CIPC from the Application User and add Jabber to it. And then just never ...
Hello Janine,A colleague of mine suggested to add a CED node after playing the message, where all cases would just continue the script. But I like your suggestion as well. I will try both solutions and see which best suits the requirements.Thanks for...
