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Cisco Supervisor Desktop Supervisors Not Showing As Agents

Hello! 

 

I'm a CCX rookie and am looking for some assistance with a small problem. One of my users is set as a supervisor and currently operates as such - but his name does not show in the agents list as well as the supervisors list. I assume this is a simple setting but I'm not quite sure where to look. 

 

Any help would be greatly appreciated. 

 

Regards,

 

-James

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Rising star

Re: Cisco Supervisor Desktop Supervisors Not Showing As Agents

Hi,

There's a chance that he's a supervisor but not assigned to belong to any team. Go to: Subsystems -> RmCm -> Resources.

Find the user, go into it's settings and verify if he's assigned to a Team, and if he does, that he's assigned to the correct one.

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