Good day,
I tried set an Expanded Call Variables on script,name "userCallerName",but i tested it didn't display the name of Caller,it display the number of Caller,any field wrong?
Thanks all!
Is there anyway to create automated prompts like these http://www.fromtexttospeech.com/ and use them in UCCX? I have attempted to do this and corrected the settings in Audacity however, when the prompts play they are extremely garbled and cannot be ...
Hi, i run cisco analyzer tool on newly installed CME and found one danger with this error "Cisco IOS-XE System Diagnostics: Error: unable to verify the first certificate" Need your help to understand this error came and how can fix this error. Thank...
Hi, Can some one tell me about Preview Outbound Campaign Summary Report in uccx, In the report i an seeing field names such as total and available. As of my knowledge the filed - Total gives the count of contact imported to the campaign and the Avail...
Hi,Supervisor not able to change Skill group of only one user received error "Error occurred- Description: This field cannot be edited" while using cceadmin web page. Thanks
Hello everyone,My client has a UCCX platform installed, call center profiles are perfectly working ( recording / reporting etc ...), this client wants to record calls of the rest of the users who are not using CCX, they don't need to get log in or an...
Hello EveryoneI am checking CUIC for some reports but list of applications is not correct. i tried to correct it by "Refresh List" button, but it stays in "Refreshing..." state for some moments and do nothing.ofcourse all of other values can refresh ...
I've checked the license on my device, but i dont know which license is valid? Please help meRouter#show licenseIndex 1 Feature: 1588BCIndex 2 Feature: Gige4portflexiPeriod left: Life timeLicense Type: PermanentLicense State: Active, In UseLicense Co...
Okay I know we are really old here but we are looking at upgrading UCCX from 9 to 11.6. The install/upgrade document says that 9.x.x to 11.6 is a RU and seems like you can go direct. That said the Compatibility Matrix shows that the upgrade supports ...
Hello, Do we get any Impact/issue on historical reporting if we deleted Agent, Dialed Number etc from deleted objects?Also do we have any specific table for the deleted obj?
I'm trying to understand how to properly configure AQM phone based recording with Extension Mobility. I have been able to get call recording working with a phone that is hard set with an extension and associated to a user account. However, all of our...
Hello everyone.Lets say i have three Resource Skill CSQs set up in my UCCX 11.5. Each CSQ contains one particular skill, i.e.CSQ_1 -> skill_1,CSQ_2 -> skill_2,CSQ_3 -> skill_3.All CSQs are FIFO and uses "Longest available" selection mode. All agents ...
We have UCCX version 12 and ASR/TTS server VoiceNavigator. I m used standard script for testing ASR and TTS. I also created MRCP ASR provider, dialog and server, MRCP TTS server and provider. All services status "IN SERVICE". When i tried to test scr...
I am looking for a solution where the Original Party ANI is passed on to the transferred party. The scenario is as below 1. Calls comes in from the PSTN (Customer 1) - CUBE - CVP - ICM - CVP - CUCM - Agent 2. Agent decides to do a warm transfer to th...
