Hi Team We have new build system for CVP Comprehensive call flow and in this we are making call it is failing on Send to VRU node and I checked the CVP logs found the below error. rckey=0 rcday=0 rcseq=0 uui= callguid=226E1B08595311E98C29C2E55F207F...
Forum Posts
Finesse agent desktop does not work on Firefox esr 60 portable. Can login , can get the call but cannot press "apply" button when select reason .
Hi All, CUIC integrated with corporate active directory for LDAP authentication. Also enabled use SSL option in CUIC . But Windows team is complaining about the clear text password using unencrypted LDAP authentications. Please let us know how to mak...
Dears, I have an outbound Campaign configured and working. in OAMP, i had 1 gateway configured and the outbound dialer was using this gateway. now that i have added a second gateway to the list of gateways in OAMP, how can i change the dialer to use ...
We have file for import outbound campaign with following format: Phone01,First Name, Last Name, Type of Call for example: 3295883,Donald,Trump,Sell How pass this data to callvariables Cisco Finesse??? Agent need see detailed information about clien...
Dear All, We have deployed – Finesse ver 11.0.1 and it is up and running . I have created 1- call variable layout in cfadmin , but not able to assign none of the teams . Please let me know how can I assign to team . As of now I modified by defau...
Hi All, Is it possible to associate newly created custom call variable layout (not default one) to a UCCX campaign? if yes, how? Thanks & Regards,Umesh
I need to have a query to get the inactive or unreferenced scripts.Can anyone please help on this. When I query t_Master_Script , i even get the inactive or unreferenced scripts. Also, I want to get the call types that used inside the scripts
Does anyone know if there is any intention to introduce dblookup/dbworker functionality to PCCE? I recall hearing that this was roadmapped a couple of years back along with App Gateway. I see that App Gateway was introduced in 11.6 but no sign of db...
I'm looking to implement a dB for ucce where we display the caller via the ani and company name both of which will be stored in a dB. As part of the initial scope I need to report on how many times the same ani are delivered to our call call centre...
Hi allI am using UCCX and i have a problem when connect trunk to Telco. They use codec g711ulaw and g711alaw together. When call in, they send g711alaw codec and i have a problem with voice oneway. When i enable MTP on configuration trunk on CUCM. V...
Hi all,I'm a beginer in the UCCX scripting and i have read a lot of discussions in the forum but no exact answer to what I'm looking for.Probably this may be very "simple" so if anyone have any ideas or point me in the right direction, please let me ...
UCCX Version: 12.0.1.10000-24No major changes/updates done on UCCX since we upgraded to 12.0.x - I received a report that the Live Data wasn't working so I had the agents try multiple browsers and none of them were able to display it. (Firefox, Chrom...
Resolved! UCCX Scripting error
Hi All i am having a small script which is like if "you know the desired extension kindly dial or press 0 for operator assistancebut its not working, i am getting welcome prompt but after that no response.can someone please help me.
I have questions on a development lab I’m working on. The DEV environment will include restoring VM backups of 11.5 CUCM/UCCE/Finesse, etc. I’m having issues with downloading the VM backups from our NAS to an external drive to restore them onto my...
