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Cisco Systems Agent Not Ready Reason Code Summary Report

AdamJohnson
Beginner
Beginner

I ran the report and some of the agents have duplicate values, and others do not.
When an agent has two different accounts with Cisco, it shows that agent over two lines with two different values:

E.g.

Name:             | ID   |    RC:1

Charlie Brown | 123 | 5 Minutes
                         456 | 6 Minutes

 

However, the agents that have one account, it is showing duplicate values.

E.g.

Snoopy        | 789 | 40 Minutes
                    |        | 40 Minutes

 

SO how do I understand what looks to be duplicate values?
In this scenario, does Snoopy actually have 80 minutes of personal time taken? or Does he have 40 minutes?

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