Contact Center

Hi,I'm new to scripting and did not write this one I'm attaching.  The customer wants the calls that are in the queue for fifteen minutes to go to voicemail.  If I hit "0" while I'm in the queue I do go to voicemail so the UCCX server can hit the mai...

Are there currently or are there plans to develop stock reports for CUIC to report on CUCM stats?  It is my understanding that the CUCM database is Informix so couldn't in theory we create a datasource to the CUCM and create reports for CUCM?  Being ...

We have many employees that experience a disconnect failure error in Cisco Finesse intermittently during their shift. What we were asked is to ensure no other video or audio software is used. Our employees use Microsoft Teams for all communications a...

Hi, recently we added 2 new queues in the UCCX. We also added a new skill to the agents and these skills to the new queues. The wrap up codes for the new queues are set  to automatic enabled. The new queues was added to the team. We use Call Variable...

Hello team! I would like to disable Re-Invite on my CUBE, but i don`t want to do it globaly. I want to do it on dial-peer, i wrote the command "voice-class sip midcall-signaling block" on dial-peer, but Re-Invite are still sent. Maybe I made a mistak...

Hello Experts,I have a working Callback script but the only issue is that when a caller calls in and waits for let's say 5 minutes and then decides to chose the callback option, those 5 minutes are being lost.Is this how it is supposed to work? If so...

I am trying to use expression editor to change string in time format(10:10:00) to the actual time format (T[10:10:00]). The syntax is Time.valueOf(string)but I keep getting errors.Thanks,

Hello All,I have noticed that when a call comes in to UCCX the ANI that shows up in CDATA is that of the Unity connection port instead of the outside caller id. I do have the service parameter in call manager that states "Display Original Calling Num...

What is the max concurrent calls support per instance/tenant of Webex CC Premium? There no such document indicating of max number, but I think it is still 400 max concurrent calls.  So please someone confirm it.  Thank you so much.