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Intro to Ansible

Good Documentation

The Great Selenelion

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Hi! I'm new to CVP so this question might be stupid. But still...I have multiple CVP serves. When I save audio file with "recording" element - does it get synced to other CVP servers defined in OAMP?In docs there is mention of syncing but I could no...

e.gailiss by Level 4
  • 11 replies
  • 0 Helpful votes

Hi Folks,I have a customer who has been doing all of their current & previous development in Eclipse.  They have UCCE 9.x and CVP Studio.  The are asking if they can continue to code in Eclipse rather than Studio.  Is this possible and if so, how do ...

stzemait by Cisco Employee
  • 1 replies
  • 0 Helpful votes

We have created a custom Wallboard in IIS that contains agent data and we are displaying it in the Finesse Desktop.The wallboards stats update every 15 secs, therefore we would like the gadget in Finesse to update these changes.Is there any methods /...

Hello,With the latest Finesse we can have multiple columns in the layout.  From my experience, if I configure two columns, both columns are the same width.  Is it possible to specify the size of each column so that one is wider than the other?Thanks,...

I am using UCCX 10.5 and Finesse 10.5, if an agent telephone have 2 extensions, one for inbound call distribution, one for agent own used(agent talk to agent or talk to PSTN). If I want to make that when the own used extension is using (i.e. talking ...

Hi all,I´m wondering if there´s any possibility of gathering time logged in by Skill Group?Example:Agent total login time - 9 hours- LoggedOnTime SG1: 6 hours- LoggedonTime SG2: 2 hours- LoggedOnTime SG3: 1 hourI tried creating a query where I can fi...

Hi,I created a quick simple program to test a login that successfully connects to the hosts and logs in the agent (successfully); however the manager tool still has the state of that ext as LogOut; but if i do queryagentstate, it shows logged ...

cahafad01 by Level 1
  • 1 replies
  • 1 Helpful votes

Hello,I am using the Finesse Web Services for linking UCCX with a server side component written in .Net. This works out well. I am able to successfully authenticate and send messages. The web service is well documented and intuitive.To make things mo...

j.went001 by Level 1
  • 2 replies
  • 0 Helpful votes
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