Cisco UCCX Finesse queue hang

[Nihad Huseynli]

Hi!

I have a problem with Cisco UCCX.

When operators are talking on the phone with clients, and another 5 clients waiting in queue when operator accept their call.
Operator show on desktop status reserved but the next call does not automatically accepted.

Where to start to solve the problem?

Please help!

[Deepak Rawat]

When you say operator, I am assuming you are referring to an agent. Start checking if the CTI ports have the required CSS to access the agents partition.

Regards

deepaqk

[Nihad Huseynli]

Yes operator is Call Centre agent. How can i check CTI ports?

[Deepak Rawat]

Go to CCX Administration >> Subsystems >> Cisco Unified CM Telephony >> Call Control Group and check what you have set there as DN Calling Search Space

Regards

Deepak