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Cisco UCM 8.5 experience delayed mwi from Avaya/Nortel CallPilot voicemail

Cynthia Lawrence
Level 1
Level 1

‎06-25-2013 07:48 AM - edited ‎03-15-2019 05:53 AM

We have Cisco users on UCM 8.5 using Nortel/Avaya Call PIlot voicemail.   Users are getting delayed messaging and message indication on their Cisco Phones.  Users are complaining that yesterday they checked for messages and there were none however this morning they have messages from yesterday and the message waiting indication is lit but they didn't received the messages or any indication yesterday.          

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Cynthia Lawrence
Level 1
Level 1

‎06-25-2013 07:50 AM

BTW:  We are using QSIG tie lines as the transport between the CUCM and Nortel CallPilot. 

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Brett Phillips
Level 1
Level 1

‎05-22-2014 05:34 AM

Hi Cynthia, i'm not sure if you ever received any feed back regarding this issue or not.  We have a similar infrastructure, and have also experienced the same MWI issue between Call Pilot and Cisco phones.  In the past, a reboot of the Voice Gateways that control the QSIG trunks fixed the issue(s) for us. We studied multiple debugs from the Avaya side as well as the Cisco side and, of course, nothing was obvious  as to the issue.  However, after a restart of the VG's (we have two) in between CUCM and Avaya, the MWI signal appeared to start working properly again.

 

Brett.

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