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         Good Day! I can't transfer call to another operator from Cisco agent Desktop, but this function is avaliable from IP Communicator. I received a call using CAD, press up on the button "Transfer call", then show up the window with keyword for ...

We have a CUCM cluster with 2 subscriber. recently we have upgraded from version 7.2 to 8.5. unfortunately before we upgrade the second subscriber somehow we have lost the upgrade media. Now I need suggestions about which media should I download fro...

Hi all, I'm trying to find what is the best/most accurate statistic which is available in ICM script editor to determine the peak & non-peak hours. Based on this info, I want to point to a different precision queuea) Number of calls in queue a specif...

Hello; I am trying to write some data in external database from CCX script (UCCX 10.1), but DB Write step. I am using correct SQL syntax. I have checked it through MS SQL Management studio and everything works.  Another weird thing is that making tes...

Hi,I have UCCE 9.0.3 in my environment but when supervisor is monitoring agent state on CTI Toolkit Team Real Time Status we are not able to see Skill Group name.For your reference I have enclosed screen shot of that. 

Hi,Has anyone come across an error of below from UCCX?Message: App: 556, Snippet: 503 threw exception: (1054, "Unknown column 'self.did' in 'field list'") (OperationalError: (1054, "Unknown column 'self.did' in 'field list'")     raise errorclass, er...

I have an IVR that I built on UCCX 9.x that is an account inquiry script (i.e. look up balance, last payment date, next payment due..etc..).  The agents would like the account number that the caller inputs to be placed on CAD should the customer wind...

We are getting this error when launching a Cisco supervisor desktop. I am attaching a screen shot. Any help will be appreciated.Below are the screenshots (scroll all the way down):  

Does anyone know what the query would be to duplicate the real time resource stats page in version 8 or above of UCCX?  I need to build a custom web page that displays the same information.  I've got all the connectivity to the database just fine and...

Hi all, One of the call agent unable to login to CAD. When the user credentials are given, it's showing:'ERROR: UNABLE TO DOWNLOAD FILE. COULD NOT OPEN REQUEST' Any help will be appreciated.