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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! Who is the Publisher/Subscriber?

Hi everybody! Something that always trouble me is determining who is the publisher and who is the subscriber in a cluster environment either using the CLI or the website.If I'm not wrong, you set who is going to be the publisher during the installati...

Resolved! CUCM - LDAP Custom Filters

Hi Guys,Can someone help me with the LDAP custom Filters, I'm not quite sure of how to uses them.Currently I have this:LDAP Manager Distinguished Name -- CN=ldapread,OU=Service Accounts,DC=USA,DC=office,DC=Comp,DC=comLDAP User Search Base --  OU=KC U...

Resolved! UCCE 8.6 License question

                  HI,       I am trying to determin how UCCE liucense works. I need to find out how much lince we currently have and how many agents are currently configure. I would like to find out if we need to purchase more license for future grow...

Cisco CIM adapter integration for HTML link

Hi,We have 9.0 ucce and Cim 9.0 sytem in an integrated scenario.We have a  query where a EIM system will get the agent id from a external/ third party (like a rest api or a html page) .Based on the agent id the mail should route to the prefered agen...

RAHUL M by Beginner
  • 2 replies
  • 0 Helpful votes


Hi All,In Outbound Dailer how many cisco business parameter [ In IMPORT RULE ->Definition Tab how many column type we can include like firstname,phone01,account number ] it will support.Pls provide cisco document for this.Thanks in advance.Please Hel...

kiranjose by Beginner
  • 1 replies
  • 0 Helpful votes

Resolved! UCCX Hotline configuration error

Hello IT-Experts,I need your help configure a hotline at a UCCX-System. The System has the Softwarerelease 8.5 (CUCM and UCCX) and I need to configure a "brand new" Hotline for a department. Now I configured the Application, the Script, and so on. Bu...

Abandon rate for Courtesy CallBack

Hi all,In the following scenario, how does the UCCE / CVP reporting server tracks the call?a) customer being offered CCB - CVP makes the callback - customer answers (UCCE abandon, CCB success?)a) customer being offered CCB - CVP makes the callback - ...

lohjintiam by Enthusiast
  • 0 replies
  • 0 Helpful votes

Resolved! XML files

I have migrated a user from uccx 5 to 9.They use xml files in the script. All the old references for the documents are obviously invalid,as they refence windows files, whereas version 9 is Linux.I can see that I can use upload wizard to put the scrip...

pcromwell by Participant
  • 2 replies
  • 0 Helpful votes