Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hi,is it possible or on the roadmap fpr agents to be able to transfer emails/chats directly to other agents for ICM integrated Queues in EIM/WIM ?any help appreciated,darren
Hi everybody! Something that always trouble me is determining who is the publisher and who is the subscriber in a cluster environment either using the CLI or the website.If I'm not wrong, you set who is going to be the publisher during the installati...
I am adding an HA node to existing first node that is on 8.5.1 SU4. What is the correct procedure to add a HA node to production first node on 8.5.1 SU4? Do I have the option to install SU4 while installing CCX on the second node? Please advise...all...
Dear Colleagues,We have a backup problem, and after some investigation I suggest that the LDAP monitoring service is the root cause.Here you can see the mentioned entry from the DRS log: <Cisco Desktop LDAP Monitor Service[STOPPED] Commanded Out of S...
Hi TDear,Does anyone can help me please. I want to monitor CTIOS Client version Is it possible ?We are using UCCE 8.5.4.Kemal,Thanks,
How Can i disable the default prompt on "name to user" step. If user put the wrong entery, I want my prompt would play rathar than default prompt which says: " You have entered the name of the user but I cannot find it, please press 0 to talk to oper...
Hi AllIn a 'do' or 'set' step, I can happily create various objects, for example:DO Step:{java.util.ArrayList = new java.util.ArrayList();}However, if I try to create an object with a type parameter, it fails:DO Step:{java.util.ArrayList = new java.u...
Hi Guys,Can someone help me with the LDAP custom Filters, I'm not quite sure of how to uses them.Currently I have this:LDAP Manager Distinguished Name -- CN=ldapread,OU=Service Accounts,DC=USA,DC=office,DC=Comp,DC=comLDAP User Search Base -- OU=KC U...
HI, I am trying to determin how UCCE liucense works. I need to find out how much lince we currently have and how many agents are currently configure. I would like to find out if we need to purchase more license for future grow...
Upgraded system from 7.5.8 to 7.5.10. Webview report AgtSkg30 appears to no longer be correct. Now rather than showing the Agent names under each skill it is showing Cisco Voice. Also, the Queued Now field is no longer showing total calls queued for ...
Hi,We have 9.0 ucce and Cim 9.0 sytem in an integrated scenario.We have a query where a EIM system will get the agent id from a external/ third party (like a rest api or a html page) .Based on the agent id the mail should route to the prefered agen...
Hi All,In Outbound Dailer how many cisco business parameter [ In IMPORT RULE ->Definition Tab how many column type we can include like firstname,phone01,account number ] it will support.Pls provide cisco document for this.Thanks in advance.Please Hel...
Hello IT-Experts,I need your help configure a hotline at a UCCX-System. The System has the Softwarerelease 8.5 (CUCM and UCCX) and I need to configure a "brand new" Hotline for a department. Now I configured the Application, the Script, and so on. Bu...
Hi all,In the following scenario, how does the UCCE / CVP reporting server tracks the call?a) customer being offered CCB - CVP makes the callback - customer answers (UCCE abandon, CCB success?)a) customer being offered CCB - CVP makes the callback - ...
I have migrated a user from uccx 5 to 9.They use xml files in the script. All the old references for the documents are obviously invalid,as they refence windows files, whereas version 9 is Linux.I can see that I can use upload wizard to put the scrip...
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